3 Simple Steps for Arai Warranty Claim

Step 1:

• Find the alphanumeric Serial Number and the manufacture date, which is typically laser-etched onto the metal D-ring of the chin strap or located on a white tag inside the helmet, as these details are mandatory for verifying the specific batch and hardware revision of your gear.

• Keep a digital copy of your original sales invoice from an authorized dealer, because the warranty is strictly valid only for the original retail purchaser and the receipt serves as the definitive proof required to validate the start of your coverage.

• Access the registration section of the official website to create a consumer account and link your helmet to your profile, which ensures your specific model and purchase history are documented for streamlined claim processing.

Step 2:

• Log into your official consumer account to submit a detailed description of the reported issue along with high-resolution photos, allowing the technical team to perform an initial remote evaluation to determine if the helmet requires a physical inspection.

• Double-check that your helmet was originally designed and certified for your specific regional market, as service centers typically only provide support for models built for their designated territory to ensure they meet local safety standards.

• Perform a basic inspection of the removable interior parts and visor mechanisms to rule out issues caused by normal wear or improper maintenance, which are diagnostic steps to help clarify the nature of the hardware defect.

Step 3:

• Obtain a specific case number or Return Authorization once your technical details have been reviewed, as you must have this authorization before sending your helmet to the service center to ensure it is properly tracked and routed to the correct technician.

• Follow the detailed packaging instructions provided during the authorization process, ensuring that you ship the helmet in a sturdy box with adequate padding to prevent any cosmetic damage to the painted shell during its transit to the workshop.

• Coordinate with the support team for the final resolution, where the workshop will, at its discretion, repair or replace any part found to be defective in materials or workmanship to ensure your handmade helmet is restored to factory specifications.

Arai Warranty Period:

• All serviceable Arai helmets are warranted against defects in material and workmanship for 5 years after first purchase, but no more than 7 years from the date of manufacture.