• 23 Jan, 2024

Check this handy guide to make a warranty claim with Aquasana.

3 Simple Steps for Aquasana Water Filters Warranty Claim:

Step 1:

  • The products that are to be returned must be done within 90 calendar days from the date you place the order. The customer support team should give you approval for the return, and it is also the place to obtain a Return Authorization Code (RAC).

  • The products purchased from anywhere else other than buying from Aquasana cannot be returned. It is your responsibility to pay for the return shipping costs and insure the products. This Return Authorization Code streamlines the process of receiving the full refund.

Step 2:

  • The outside of the return package is to be labeled with the Return Authorization Code (RAC). You have to ensure that you have included all accessories of the products in the package. Unauthorized returns will be rejected.

  • Within 21 days from the date the RAC number is generated, you must send back the products to the company. Following proper checking, they will credit your refund to the original payment type that you used for the order.

Step 3:

  • Reimbursements will be transferred to the initial payment method within 15 business days of receiving the returned product. Aquasana maintains a unique address to return the products.

  • The customer support team is knowledgeable and well-known for resolving a lot of issues. You may have to wait for some time due to the higher volume of emails and phone calls.

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Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Mon-Fri: 8am - 5pm(CT)

Contact Address

1609 Shoal Creek Blvd,
Suite 200, Austin, TX-78701,

What is covered under the Aquasana Water Filters Warranty?

Aquasana and its supplier provide a warranty to the homeowner where the water filter is first installed. This warranty is applicable solely to the water filter used in a single-family residence within the United States of America. It covers defects in materials or workmanship throughout the limited warranty period of your Aquasana Rhino Whole House Filtration System, including sub-components purchased with the original system. The warranty for the water filter is valid only when it is installed, operated, and maintained following the instructions provided on the official website.

  • 2-year warranty on Water Conditioner for Tankless Water Heaters

  • 5-year warranty on Rhino® Well Water with UV and OptimH2O®

  • 10-year warranty on Rhino® Chloramines Max Flow, Rhino® Max Flow and Rhino® Chloramines

What is NOT covered under the Aquasana Water Filters Warranty?

The warranty excludes coverage for filter cartridges and any systems not installed in accordance with the instructions or that have been subjected to abuse or incorrect operation. The manufacturer shall not be responsible for any incidental, consequential, special, or contingent damages or expenses resulting directly or indirectly from any defect in the water filter or its use. The warranty is not applicable under the following conditions: misuse, alteration, neglect, or accident of the water filter or any of its component parts; installation not in compliance with local plumbing and/or building codes and/or regulations; failure to operate and maintain the water filter according to the manufacturer's printed instructions, including the introduction of any additional aftermarket equipment into the sealed system not approved by the manufacturer; exposure to highly corrosive conditions; lack of continuous supply of potable water; operation outside the factory-calibrated temperature limits; removal from the original installation location; installation in direct sunlight or exposure to freezing temperatures; failure due to iron or sediment build-up; clogging resulting from the purchaser's failure to replace the Pre-Filter cartridge; damage caused by fire, flood, or acts of God; damage caused by over-pressurization in the water line. Additionally, the warranty does not cover damage resulting from the use of non-genuine Aquasana parts, including replacement filters, faucets, and/or diverter valves.

About Aquasana Water Filters

Aquasana prioritizes clean water and a healthy environment as essential elements of healthy living and overall well-being. Their exclusive emphasis is on delivering top-notch water filtration products, ensuring that every home can savor great-tasting and healthy water. The design of Aquasana products reflects a consideration for the environment. All water filter components are crafted with minimal waste in mind, featuring reusable outer filter casings and filter cartridges composed of recyclable and compostable materials. Aquasana is dedicated to maintaining a leading position in water filtration engineering and innovation.

Products of Aquasana Water Filters

Salt-Free Water Conditioner SmartFlow™ Reverse Osmosis Rhino® Chloramines Post-Filter Replacement Rhino® Max Flow

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Aquasana Water Filters logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Aquasana Water Filters.