You will have a smooth warranty claim process as soon as you provide the 12-digit serial number, which is located beneath the product, on the invoice, or the receipt, and provide a brief explanation of the issue to the customer support team.
The products must be sent to the seller within thirty days from the commencement date of the warranty claim. XGIMI will deem your warranty application invalid if the products reach the manufacturer's location after the specified time limit.
The time frame of the return policy aligns with the warranty claim period. Within thirty days from the date of delivery, undamaged products should be returned to the seller. If you take more than 30 days to return, then your return application will be rejected.
The same time period and procedure indicated above are applicable to product replacement. XGIMI shipping address is the endpoint for the products to be returned by including the original packaging and accessories.
The warranties for all repaired products or replacements adhere to the same warranty duration as the original defective item, or ninety days from the repair or replacement date, whichever is longer.
The customer support team is branched into pre-sale, product, and after-sales service for the comfort of the customers. Remember to contact the after-sales service for warranty-related claims or queries.
During the warranty process, XGIMI Projector may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting XGIMI Projector, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
XGIMI provides a warranty for XGIMI-branded hardware products purchased from the official XGIMI website or Amazon's Official XGIMI Store, as long as they are contained in their original packaging. This warranty covers material and quality defects during normal use for a specified period.
1-year warranty on portable or home projectors
2-year warranty on laser projectors
The warranty becomes void under several conditions: if items are purchased from unauthorized sellers or official channels not recognized by XGIMI; if there is unauthorized repair or disassembling of the product; if products have expired warranties; if there is insufficient proof of purchase for the product; if damage is caused by misuse, including but not limited to abuse, negligence, accidents, spills, falls, extreme temperatures, burning of the printed circuit board, or other human-related actions; if damage is caused by reliability or compatibility issues when using unauthorized third-party parts; if product failures are attributed to software programs, whether provided with the product or installed subsequently; if products or parts have altered or removed identification labels; if damage is due to unforeseen circumstances like fire, floods, lightning, or other forms of Force Majeure; and if products are lost or stolen.
XGIMI explores the world of versatile smart projectors and laser TVs, leading the way with inventive solutions that enrich people's entertainment and elevate modern living standards. Immerse yourself in extraordinary visual experiences where technology harmoniously integrates with lifestyle, establishing fresh benchmarks for enjoyment and enhancing the quality of everyday life.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of XGIMI Projector logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of XGIMI Projector.