You will have a smooth warranty claim process as soon as you provide the 12-digit serial number, which is located beneath the product, on the invoice, or the receipt, and provide a brief explanation of the issue to the customer support team.
The products must be sent to the seller within thirty days from the commencement date of the warranty claim. XGIMI will deem your warranty application invalid if the products reach the manufacturer's location after the specified time limit.
The time frame of the return policy aligns with the warranty claim period. Within thirty days from the date of delivery, undamaged products should be returned to the seller. If you take more than 30 days to return, then your return application will be rejected.
The same time period and procedure indicated above are applicable to product replacement. XGIMI shipping address is the endpoint for the products to be returned by including the original packaging and accessories.
The warranties for all repaired products or replacements adhere to the same warranty duration as the original defective item, or ninety days from the repair or replacement date, whichever is longer.
The customer support team is branched into pre-sale, product, and after-sales service for the comfort of the customers. Remember to contact the after-sales service for warranty-related claims or queries.
1-year warranty on portable or home projectors
2-year warranty on laser projectors
Building 4A Tianfu Software Park Gaoxin District,
Chengdu, SC-610000,
China.
Let Warranty Valet assist you in claiming XGIMI Projector warranty hassle-free.
XGIMI provides a warranty for XGIMI-branded hardware products purchased from the official XGIMI website or Amazon's Official XGIMI Store, as long as they are contained in their original packaging. This warranty covers material and quality defects during normal use for a specified period.
The warranty becomes void under several conditions: if items are purchased from unauthorized sellers or official channels not recognized by XGIMI; if there is unauthorized repair or disassembling of the product; if products have expired warranties; if there is insufficient proof of purchase for the product; if damage is caused by misuse, including but not limited to abuse, negligence, accidents, spills, falls, extreme temperatures, burning of the printed circuit board, or other human-related actions; if damage is caused by reliability or compatibility issues when using unauthorized third-party parts; if product failures are attributed to software programs, whether provided with the product or installed subsequently; if products or parts have altered or removed identification labels; if damage is due to unforeseen circumstances like fire, floods, lightning, or other forms of Force Majeure; and if products are lost or stolen.
Our claim assistance covers all XGIMI Projector products, including:
| Product name |
|---|
| Home Projectors |
| Portable Projectors |
| Laser Projectors |
| Portable Stands |
| Active Shutter 3D Glasses |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of XGIMI Projector logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of XGIMI Projector.