The consumer service department instructs you to return the defective products within thirty days of purchase, attaching proof of purchase after informing them via the contact form or phone.
The warranty grants you certain legal entitlements, and you may additionally possess other rights, the specifics of which could vary depending on your location.
Your name, profession, email address, residential address, phone number, purchased product, place of purchase, date code, and purchase date must be submitted for product registration.
The location of the date code is on one of the metal prongs of the product's plugs. Your model number and date of purchase are more than enough to check whether your product is under warranty or not.
If you are in the mood to make a return or exchange, simply do so within thirty days from the date of purchase from the official website. Instructions and additional information can be provided by the consumer service department.
Hot Tools provides the refund to the original form of payment within fourteen business days, and it is essential to enclose the receipt inside the shipping box.
1-year limited warranty on One-Step Attachment Heads
10-year limited warranty on Digital 24K Gold Curling Iron/Wand
Limited lifetime warranty on black gold, white gold, and rose gold collections
One Helen of Troy Plaza,
El Paso, TX-79912,
USA.
Let Warranty Valet assist you in claiming Hot Tools warranty hassle-free.
Hot Tools promises to the original buyer that the appliances are devoid of workmanship defects starting from the date of purchase. Instructions on how to replace a warranted item will be provided by the Consumer Service Department.
The warranty excludes damages resulting from normal wear and tear, misuse, and abuse such as dropping, incorrect voltage supply, or failure to adhere to safety precautions. It also does not cover tampering, including repair or attempted repair by an unauthorized party, neglect, or inadequate maintenance. Additionally, damage to the cord, modifications, misuse, abuse, accidents, or natural disasters, damage during shipment, deterioration of surface finish or appearance, and tampering with transformers, voltage converters, plug adapters, or alternative power supplies internationally (excluding tools specifically designed for international use) are not covered.
Our claim assistance covers all Hot Tools products, including:
| Product name |
|---|
| Hair Dryers |
| Flat Irons |
| Curling Irons |
| Wands |
| One-Step Paddle Brush Dryer and Styler |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Hot Tools logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Hot Tools.