Step 1:

  • The consumer service department instructs you to return the defective products within thirty days of purchase, attaching proof of purchase after informing them via the contact form or phone.

  • The warranty grants you certain legal entitlements, and you may additionally possess other rights, the specifics of which could vary depending on your location.

Step 2:

  • Your name, profession, email address, residential address, phone number, purchased product, place of purchase, date code, and purchase date must be submitted for product registration.

  • The location of the date code is on one of the metal prongs of the product's plugs. Your model number and date of purchase are more than enough to check whether your product is under warranty or not.

Step 3:

  • If you are in the mood to make a return or exchange, simply do so within thirty days from the date of purchase from the official website. Instructions and additional information can be provided by the consumer service department.

  • Hot Tools provides the refund to the original form of payment within fourteen business days, and it is essential to enclose the receipt inside the shipping box.

Hot Tools Warranty Period:

  • 1-year limited warranty on One-Step Attachment Heads

  • 10-year limited warranty on Digital 24K Gold Curling Iron/Wand

  • Limited lifetime warranty on black gold, white gold, and rose gold collections

Hot Tools Contact Information:

Email Support

[email protected]

Phone Number

+1-800-487-8769

Mon-Fri: 7:30am - 5pm(MST)

Contact Address

One Helen of Troy Plaza,
El Paso, TX-79912,
USA.

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming Hot Tools warranty hassle-free.

What is covered under the Hot Tools Warranty?

Hot Tools warranty policy applies to:

  • Hot Tools guarantees the appliance is free from workmanship defects.
  • The warranty is valid from the date of purchase.
  • Only the original buyer is covered under the warranty.
  • The Consumer Service Department provides instructions for replacing a warranted item.

What is NOT covered under the Hot Tools Warranty?

Hot Tools warranty does not apply to:

  • Damage from normal wear and tear, misuse, or dropping the tool.
  • Incorrect voltage supply or not following safety instructions.
  • Unauthorized repairs or tampering with the product.
  • Damage to the cord or any modifications made to the tool.
  • Accidental damage, natural disasters, or damage during shipping.
  • Deterioration of the tool’s surface finish or appearance.

Products of Hot Tools:

Our claim assistance covers all Hot Tools products, including:

Product name
Hair Dryers
Flat Irons
Curling Irons
Wands
One-Step Paddle Brush Dryer and Styler

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Hot Tools logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Hot Tools.