The consumer service department instructs you to return the defective products within thirty days of purchase, attaching proof of purchase after informing them via the contact form or phone.
The warranty grants you certain legal entitlements, and you may additionally possess other rights, the specifics of which could vary depending on your location.
Your name, profession, email address, residential address, phone number, purchased product, place of purchase, date code, and purchase date must be submitted for product registration.
The location of the date code is on one of the metal prongs of the product's plugs. Your model number and date of purchase are more than enough to check whether your product is under warranty or not.
If you are in the mood to make a return or exchange, simply do so within thirty days from the date of purchase from the official website. Instructions and additional information can be provided by the consumer service department.
Hot Tools provides the refund to the original form of payment within fourteen business days, and it is essential to enclose the receipt inside the shipping box.
During the warranty process, Hot Tools may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting Hot Tools, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Hot Tools promises to the original buyer that the appliances are devoid of workmanship defects starting from the date of purchase. Instructions on how to replace a warranted item will be provided by the Consumer Service Department.
1-year limited warranty on One-Step Attachment Heads
10-year limited warranty on Digital 24K Gold Curling Iron/Wand
Limited lifetime warranty on black gold, white gold, and rose gold collections
The warranty excludes damages resulting from normal wear and tear, misuse, and abuse such as dropping, incorrect voltage supply, or failure to adhere to safety precautions. It also does not cover tampering, including repair or attempted repair by an unauthorized party, neglect, or inadequate maintenance. Additionally, damage to the cord, modifications, misuse, abuse, accidents, or natural disasters, damage during shipment, deterioration of surface finish or appearance, and tampering with transformers, voltage converters, plug adapters, or alternative power supplies internationally (excluding tools specifically designed for international use) are not covered.
Hot Tools has deep ties to the professional community, and this connection is symbolized by its circular seal, reflecting their unwavering dedication to supporting stylists. As a trusted and stylist-recommended brand, they take pride in their ongoing commitment to innovation. Their goal is to develop products that assist you in reaching your hair objectives. Through state-of-the-art styling technology and thoughtful design, they strive to craft hair tools that are not only effective and efficient but also ergonomic. Their range of products and tutorials is designed to ignite your creativity and elevate your style. They firmly believe in empowering everyone, from hair enthusiasts to seasoned artists, to create looks that are both stunning and authentic.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Hot Tools logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Hot Tools.