As the warranty of the products automatically gets enrolled in Nebula's records, you do not need to spend time registering the products separately. You can claim the warranty by filling up the form which contains your contact, residential, and issue details.
In addition to these, a maximum size limit of 10 MB is allowed to upload the proof of purchase. At the beginning of the form, guidance to find the order ID, model number, and serial number has been provided.
The refund process begins with Nebula when two conditions are fulfilled: returning the undamaged products within thirty days of purchase and completing the inspection at the warehouse.
When using a prepaid shipping label provided by Nebula to return items, Nebula assumes responsibility for any damage or loss that may occur during transit. When returning items for reasons unrelated to quality issues, the buyer accepts responsibility for any damage or loss that may occur during transit.
Warranty claims for product defects must be made within 90 days of opening the claim. After this period, claims cannot be processed for items that have exceeded either their original warranty timeframe or the 90-day claim request period, whichever is longer.
Contacting methods such as emailing or phoning are convenient ways to reach out to the customer support team easily. Unfortunately, live chat is currently unavailable; it may return to service in the future.
During the warranty process, Nebula Projectors may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting Nebula Projectors, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Every quality-related defect found in items sold directly by Nebula or Nebula’s authorized resellers is encompassed by a comprehensive warranty, commencing from the date of purchase. Nebula’s limited warranty applies exclusively to the country where the purchase was made. In the case of quality-related warranty claims, items will be substituted with a factory-refurbished model of equivalent value whenever possible; otherwise, a new item will be dispatched. Warranty terms for all replacements adhere to the same timeframe as the original defective item, or extend for 3 months after replacement, whichever proves longer.
12-month warranty on Go Anywhere and Around the Home series
The warranty does not cover products lacking adequate proof of purchase, lost or stolen items, products that have exceeded their warranty period, non-quality-related issues occurring after 30 days of purchase, free products, repairs conducted by third parties, damage from external sources, misuse of products, or purchases from unauthorized sources.
Nebula introduces a fresh and thrilling category of intelligent entertainment projectors, featuring Capsule—the globe's most sophisticated pocket projector; Mars—the portable cinema of theater-grade quality; and Prizm—the introductory-level multimedia projector. Nebula seamlessly integrates smart features with captivating audio and visuals, delivering an enriched interactive entertainment journey for you to enjoy. Nebula specializes in creating intelligent, compact projectors. With the introduction of the Nebula Capsule in 2018, Nebula revitalized the portable projector market, infusing it with new vitality.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Nebula Projectors logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Nebula Projectors.