Step 1:

  • For a warranty claim on a defective item, gather the required documentation by preparing your original sales receipt, product information, and clear photographs showing both the product and the issue.

  • Contact American Standard Support by reaching out to the Consumer Connections team, who will identify your product model and assist you in resolving the issue.

  • The support team will review your submission and provide instructions on the next steps, which may include repair, replacement, or further troubleshooting.

Step 2:

  • Product registration with American Standard is not always required, but it is strongly recommended.

  • By registering, you link the product to yourself as the owner, activate the warranty, and make future claims faster and easier to process.

  • Before starting the registration, make sure to collect all your product details. Having this information ready will make the registration process quicker and smoother.

Step 3:

  • The Consumer Connections team will then determine the repair parts needed and inform you whether those parts are covered under warranty or must be purchased.

  • American Standard allows merchandise to be returned from Americanstandard-us.com within 30 days of the purchase date.

  • Authorized refunds will be issued to the original payment method within 7-10 business days.

American Standard Warranty Period:

  • American Standard provides a 1-year limited warranty on furniture and electrical components for non-commercial use

  • For stainless steel sinks used in non-commercial settings, American Standard provides a limited lifetime warranty

  • American Standard offers a 5-year limited warranty on fine fire clay sinks for non-commercial use

Real Experiences with American Standard Warranty Claims:

Typical Processing Time: It takes 7 to 15 days to resolve, depending on the product, region, and nature of the claim, including potential service visits or return procedures.

Reason for Common Delays: Delays often occur due to poor communication, and claim denials due to missing documents or unclear warranty terms are also common.

Helpful Tip to make the claim easier: Ensure your American Standard product is registered. This ties the product to you, activates the warranty, and speeds up support.

Required Documents for Your American Standard Warranty Claims:

  • Provide proof of purchase, such as a sales receipt or invoice.

  • Provide the product details, including model number, color, and finish.

  • Describe the issue.

  • Provide installation details, specifying whether it was professional or DIY.

  • Provide photographs of the product or the issue.

  • Include the original packaging, if available.

American Standard Contact Information:

Phone Number

+1-855-815-0004

Mon-Fri: 9am - 6pm(EST)

Contact Address

30 Knightsbridge Road, Suite 301,
Piscataway, NJ-08854,
USA.

Chat or Submit a Claim

Let Warranty Valet assist you in claiming American Standard warranty hassle-free.

Useful Links:

What is covered under the American Standard Warranty?

American Standard warranty covers:

  • Use of in-tank cleaners results in damage.
  • Damage incurred during shipping or delivery.
  • Harm to personal or real property arising from product use.
  • Issues caused by negligent or incorrect installation, or by using non-genuine American Standard parts.
  • Damages caused by factors beyond the control of American Standard, such as installation, maintenance, normal wear and tear, and failure to follow care and cleaning instructions.
  • Failure of the product or parts thereof from external forces such as vandalism, vehicular, or other impact.
  • Labor or other costs of removal or installation, including any costs of any surrounding material (such as tile or marble).

What is NOT covered under the American Standard Warranty?

American Standard warranty excludes:

  • Shipping damages
  • Improper installation
  • Lack of maintenance
  • Normal wear and tear
  • Costs of removal or installation
  • Purchases made through unauthorized seller

American Standard Warranty FAQs:

How can I identify my American Standard toilet model?

Check your original owner’s manual, which often lists the model number and specifications. You can also look inside the toilet tank for a stamped or engraved model number, usually found on the back or sidewall.

Are replacement parts free from American Standard?

American Standard may provide free replacement parts or a product if defects in materials or workmanship are found. If the original item isn’t available, a comparable product may be offered.

What should I do if my American Standard toilet tank or bowl has a crack?

Replace the toilet to prevent leaks or further damage. You can contact their Consumer Connections team for an American Standard toilet warranty claim if you are the original owner and meet warranty requirements.

Products of American Standard:

Our complete claim assistance covers all American Standard products, including:

Product name
Kitchen
Aspirations Touchless Pull-Down Kitchen Faucet
Aspirations Kitchen Collection with BlastSpray™ Technology
Eastcourt Single-Handle Pull-Down Sprayer Kitchen Faucet
Studio S Pull-Out Kitchen Faucet.
Bathroom
Studio S 24-Inch Vanity (Double-Drawer)
Studio S 24-Inch Vitreous China Vanity Sink Top
Moments Monoblock One-Hole Faucet.
Commercial
Straight Service Sink Faucet
Commercial Wall-Hung / ADA Compliant Sinks
Commercial Bathroom Faucets
Commercial Toilets & Urinals.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of American Standard logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of American Standard.