3 Simple Steps for American Standard Warranty Claim

Step 1:

• For a warranty claim on a defective item, gather the required documentation by preparing your original sales receipt, product information, and clear photographs showing both the product and the issue.
  

• Contact American Standard Support by reaching out to the Consumer Connections team, who will identify your product model and assist you in resolving the issue.
  

• The support team will review your submission and provide instructions on the next steps, which may include repair, replacement, or further troubleshooting.

Step 2:

• Product registration with American Standard is not always required, but it is strongly recommended.
  

• By registering, you link the product to yourself as the owner, activate the warranty, and make future claims faster and easier to process.

• Before starting the registration, make sure to collect all your product details. Having this information ready will make the registration process quicker and smoother.

Step 3:

• The Consumer Connections team will then determine the repair parts needed and inform you whether those parts are covered under warranty or must be purchased.
  

• American Standard allows merchandise to be returned from Americanstandard-us.com within 30 days of the purchase date.

• Authorized refunds will be issued to the original payment method within 7-10 business days.

American Standard Warranty Period:

• American Standard provides a 1-year limited warranty on furniture and electrical components for non-commercial use

• For stainless steel sinks used in non-commercial settings, American Standard provides a limited lifetime warranty

• American Standard offers a 5-year limited warranty on fine fire clay sinks for non-commercial use

Real Experiences with American Standard Warranty Claims:

Typical Processing Time: It takes 7 to 15 days to resolve, depending on the product, region, and nature of the claim, including potential service visits or return procedures.

Reason for Common Delays: Delays often occur due to poor communication, and claim denials due to missing documents or unclear warranty terms are also common.

Helpful Tip to make the claim easier: Ensure your American Standard product is registered. This ties the product to you, activates the warranty, and speeds up support.

Required Documents for Your American Standard Warranty Claims:

• Provide proof of purchase, such as a sales receipt or invoice.

• Provide the product details, including model number, color, and finish.

• Describe the issue.

• Provide installation details, specifying whether it was professional or DIY.

• Provide photographs of the product or the issue.

• Include the original packaging, if available.