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3 Simple Steps for Kingston Warranty Claim
Step 1:
To initiate the Kingston warranty claim, you have the option of returning the defective product to the original point or the authorized dealer or distributor from where you purchased the products.
For this, you need to obtain an RMA number. RMA numbers can be obtained at the official site or by calling their support at +1-714-438-1810 or +1-800-337-3719.
For ValueRAM memory products, please contact their technical support team.
Make sure you have provided all essentials and comprehensive product identification details, including model and serial number and other details.
Step 2:
Along with the product details, a detailed description of the problem you are encountering with the product is required.
Additionally, proof of purchase, including the invoice and purchase date, is required.
Note that you are accountable for covering the expenses related to insuring and shipping the products you wish to return.
Upon validation of your products, the repaired and replaced product will be shipped to you at Kingston’s expense.
Step 3:
It is worth noting that the scope of this warranty is contingent on the products being imported or sold through authorized Kingston dealers or distributors.
In such cases, the firm emphasizes direct communication with authorized dealers to inquire about the available warranty.
Additionally, keep in mind that the return policy is region-specific. So Kingston advises you to read the return policy thoroughly before you proceed with the claiming process.
During the warranty process, Kingston may offer you one of the following solutions: a warranty replacement or warranty service. The warranty period is usually 1 year, 2 years, or 5 years.
Kingston Warranty Period:
1-Year Warranty: Wi-Drive, TravelLite, SD/MMC Reader
2-Year Warranty: IronKey D500SM, MobileLite Wireless (Gen 3 & Gen 2), DataTraveler Bolt Duo, Nucleum
5-Year Warranty: USB DataTraveler drives (excluding DataTraveler 2000), IronKey drives, Design-In Client DRAM (“CBD”)
Lifetime Warranty: Memory modules (e.g., HyperX, Server Premier) and flash memory cards (e.g., Multimediacard, Flash adapters)
Real Experiences with Kingston Warranty Claims:
Typical Processing Time: Most Kingston RMA requests are reviewed within 2 business days, with replacements usually shipped after the defective product is received.
Reason for Common Delays: Delays commonly happen due to missing proof of purchase, incorrect RMA details, or physical damage claims during inspection.
Helpful Tip to make the claim easier: Keep your invoice, serial number, and clear photos ready, and package the product securely with the RMA number visible on the box.
Required Documents for Your Kingston Warranty Claims:
Proof of purchase or invoice
Product serial number/model number
Kingston Contact Information:
Contact Address
17600 Newhope St,
Fountain Valley, California 92708, USA.
Chat or Submit a Claim
Let Warranty Valet assist you in claiming Kingston warranty hassle-free.
Useful Links:
What is covered under the Kingston Warranty?
Kingston warranty applies to:
- Purchases from authorized dealers and distributors
- Repair, replacement, refund, or credit for defective Kingston products
What is NOT covered under the Kingston Warranty?
Kingston warranty does not cover:
- Improper installation
- Excessive electrical supply
- Unauthorized alterations
- Purchases made from unauthorized dealers or distributors
Kingston Warranty FAQs
Does the Kingston warranty cover SSDs and NVMe storage drives?
Yes, Kingston Technology provides warranty coverage for many products including NVMe SSD, SATA SSD, USB drives, and memory cards against manufacturing defects under normal use conditions.
How do I file a Kingston SSD warranty claim?
To submit a claim for a Kingston SSD 1TB, Kingston A400, or other storage device, contact Kingston support with your product serial number, proof of purchase, and details about the issue.
Are Kingston NVMe SSDs covered under warranty?
Yes, products such as Kingston A2000, PCIe NVMe SSD, and M2 NVMe drives are generally covered by Kingston’s limited warranty policy depending on the model and region.
Does Kingston warranty cover USB flash drives and memory cards?
Eligible products like the Kingston DataTraveler, Kingston USB stick, and Kingston Canvas React Plus memory cards may qualify for repair or replacement if they fail due to manufacturing defects.
What issues are covered under Kingston SSD warranty?
The warranty may cover hardware failures, defective controllers, or unexpected issues affecting products like SSD M2 2280, 2.5 SSD, or NVMe storage devices during normal usage.
What is not covered under Kingston warranty?
Damage caused by physical impact, improper installation, data recovery requests, or unauthorized modifications to your SSD drive for laptop or desktop storage device is usually not covered.
Can Kingston replace a failed NVMe SSD used in a laptop or desktop?
Yes, Kingston may replace eligible products such as an SSD hard drive for laptop, PCIe SSD, or desktop SSD hard drive if the product is confirmed defective during the warranty period.
Do I need the original receipt for a Kingston warranty claim?
Having proof of purchase is strongly recommended for products like the Kingston SSD 480GB, Kingston 2TB SSD, or Kingston A400 SSD 240GB to help verify warranty eligibility.
Does Kingston warranty cover data loss on SSD drives?
Kingston’s warranty typically covers the hardware itself and not lost files or data stored on your NVMe SSD drive, solid state drive, or USB storage product.
Where can I contact Kingston support for warranty assistance?
You can access support and warranty help through the official Kingston Support Center page for assistance with SSDs, NVMe drives, memory cards, and USB products.
Products of Kingston:
Our complete claim assistance covers all Kingston products, including:
| Product name |
|---|
| RAM / Memory Modules |
| SSDs (Solid State Drives) |
| USB Flash Drives |
| Memory Cards |
| Encrypted Storage Solutions |
| Accessories & Readers |
| Gaming Products |
| Enterprise & Data Center Products |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Kingston logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Kingston.