3 Simple Steps for Kingston Warranty Claim

Step 1:

• To initiate the Kingston warranty claim, you have the option of returning the defective product to the original point or the authorized dealer or distributor from where you purchased the products. 

• For this, you need to obtain an RMA number. RMA numbers can be obtained at the official site or by calling their support at +1-714-438-1810 or +1-800-337-3719.

• For ValueRAM memory products, please contact their technical support team. 

• Make sure you have provided all essentials and comprehensive product identification details, including model and serial number and other details.

Step 2:

• Along with the product details, a detailed description of the problem you are encountering with the product is required.

• Additionally, proof of purchase, including the invoice and purchase date, is required.

• Note that you are accountable for covering the expenses related to insuring and shipping the products you wish to return. 

• Upon validation of your products, the repaired and replaced product will be shipped to you at Kingston’s expense.

Step 3:

• It is worth noting that the scope of this warranty is contingent on the products being imported or sold through authorized Kingston dealers or distributors. 

• In such cases, the firm emphasizes direct communication with authorized dealers to inquire about the available warranty.

• Additionally, keep in mind that the return policy is region-specific. So Kingston advises you to read the return policy thoroughly before you proceed with the claiming process. 

• During the warranty process, Kingston may offer you one of the following solutions: a warranty replacement or warranty service. The warranty period is usually 1 year, 2 years, or 5 years.

Kingston Warranty Period:

• 1-Year Warranty: Wi-Drive, TravelLite, SD/MMC Reader

• 2-Year Warranty: IronKey D500SM, MobileLite Wireless (Gen 3 & Gen 2), DataTraveler Bolt Duo, Nucleum

• 5-Year Warranty: USB DataTraveler drives (excluding DataTraveler 2000), IronKey drives, Design-In Client DRAM (“CBD”)

• Lifetime Warranty: Memory modules (e.g., HyperX, Server Premier) and flash memory cards (e.g., Multimediacard, Flash adapters)