To initiate the warranty claim process, you have the option of returning the defective product to the original point or the authorized dealer or distributor from where you purchased the products. For this, you need to obtain an RMA number from the dealers.
RMA number can be obtained at their official site or by calling their support at +1-714-438-1810 or +1-800-337-3719. For ValueRAM memory products, please contact their technical support team at +1-800-435-0640.
RMA number is valid only for 30 days. You need to return the products within that time frame. Make sure you have provided all essentials and comprehensive product identification details including model number, serial number (find it on the product label), and other details.
Along with the product details, a detailed description of the problem you are encountering with the product is required. Additionally, proof of purchase including the invoice, purchase date, and other details is required.
Note that, you are accountable for covering the expenses related to insuring and shipping the products you wish to return. Any products – returned or replaced – will automatically become the property of Kingston.
Upon validation of your products, the repaired and replaced product will be shipped to you at Kingston’s expense.
It is worth noting that the scope of this warranty is contingent on the products being imported or sold through authorized Kingston dealers or distributors. Those products that fall outside this category may not be covered by the warranty.
In such cases, the firm emphasizes direct communication with authorized dealers to inquire about the available warranty.
Additionally, keep in mind that the return policy is region-specific. So Kingston advises you to read the return policy thoroughly before you proceed with the claiming process. This ensures an informed experience.
During the warranty process, Kingston may offer you one of the following solutions: a warranty replacement or warranty service. The warranty period is usually 1 year, 2 years, or 5 years.
If you have trouble contacting Kingston, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Kingston uses various types of testers in their production testing to ensure durability. To claim the warranty, the products must be purchased from the authorized dealer and distributors. Their warranty policy covers only repair, replacement, refund, or credit for defective Kingston products. They provide a diversified warranty period for different products.
1-Year Warranty – Wi-Drive®, TravelLite®, SD/MMC Reader
2-Year Warranty – IronKey™ D500SM, MobileLite® Wireless - Gen 3 & Gen 2, DataTraveler® Bolt Duo, Nucleum
5-year – USB DataTraveler® drives (excluding DataTraveler 2000), IronKey™ drives, Design-In Client DRAM (“CBD”)
Lifetime Warranty – Memory Modules such as HyperX®, Server premier, etc., and Flash Memory cards such as Multimediacard, Flash adapters
Kingston’s warranty policy doesn’t cover damages resulting from improper installation, accident, natural disaster, misuse, insufficient, abnormal mechanical, insufficient or excessive electrical supply, and alterations done by unauthorized representatives. Also, the warranty policy doesn’t apply to the products for which original identification information is altered or removed. The products that haven’t been sold by Kingston’s authorized dealers or distributors.
Kingston Company stands as a leading supplier of memory and storage solutions around the world. With their 18 regional offices, they have been serving 175 locations globally with their constant dedication. Known for their exceptional quality, reliability, and performance, Kingston is providing the world with a trusted solution with their wide range of products. Each module created at Kingston is 100% tested to ensure the highest quality. As a result, Kingston continues to develop and provide innovative technology that satisfies the changing requirements of customers world wide.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Kingston logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Kingston.