One must register at first to claim a warranty. If you don’t have a JBL account, create one as the first step.
Fill in all the necessary details without errors. Importantly, the serial number which will be unique for each product and found mostly at the bottom of the pack.
Have an image copy of your purchase receipt along with a quality image of the product for uploading.
Enter the purchase date in the respective tab. Your product is now ready to be found on the warranty claim tab.
Next is the warranty request process. The company processes your claim only after you apply with the appropriate details using the warranty claim link provided below. You can also complete the JBL warranty claim by contacting the customer support team using the contact information provided below.
The mandatory details to be included are first name, last name, city, state, postal/zip code, phone number, email address, product and its serial number, along with the place of purchase and the detail of the issue in the product. There will be separate columns in the form for each.
Make sure you have the necessary proof and a proper reason for your claim. The team will strictly review the claim before approving it.
JBL has a great support team who can help you with any concerns.
The specialty of the team is that they have dedicated teams for each type of customer query like warranty requests, return products, order status, product personalization and much more.
Read their customer support guidelines to know more about what they offer.
60-Days Return Policy.
1 Year Warranty Period.
5 Years warranty for any non-powered speakers.
8945 Quartz Ave,
Northridge, CA 91324,
United States.
If you have trouble contacting JBL, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
JBL has a limited yet worthy warranty claim period of one year starting from the original purchase date of the product. Make sure you only choose authorized resellers of JBL to avail of their warranty claim. It is because products bought from unauthorized resellers will not be eligible. Keeping your warranty card safer is very important like any other claim. Warranty Valet can be the best choice! Any defects in the material and workmanship can be easily claimed with the warranty of JBL. After the claim, The product will be replaced or repaired with the option of JBL according to the review of the product.
JBL has strict restrictions that control inappropriate claims of warranty. The claim will be seriously evaluated and the damages caused due to any kinds of accidents like misuse, natural forces, negligence and much more, inappropriate usage including the lack of preferred care and maintenance or unnecessary product modifications make the product ineligible for the claim. The claim is only valid in the country of purchase within the warranty period that will be clearly defined for each product. Make a note that the warranty period will not be extended after the claim.
Our claim assistance covers all JBL products, including:
Product name |
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Speakers |
Sub Woofers |
Home Theaters |
Headphones |
Sound Bars |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of JBL logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of JBL.