3 Simple Steps for Alkaway Water Filter Warranty Claim:

Step 1:

  • You have to keep in mind that AlkaWay Water Filter has not had any specific procedure for product registration since the customer support team collects details of your product when you make the warranty claim.

  • Your queries cannot be resolved unless you complete the form provided for inquiries. The form includes sections for your name, phone number, email, subject, and comments.

Step 2:

  • The manufacturer allows you to return any products that fail to meet your expectations with a return authorization number. A refund will be provided after the proper inspection of the products.

  • They provide a refund to your original payment method without including the original shipping and handling charges, as it is your responsibility. C.O.D. deliveries will not be accepted.

  • The processing time for a refund is two weeks from the date the product is delivered to the seller. Returned products should not be opened or damaged. Please note that there is no refund for used water filter cartridges.

Step 3:

  • You have the option to extend your warranty period to three years from the initial warranty period for the UltraStream family of products. When filing a claim, it is mandatory to validate the 3-year extended warranty by providing a copy of the invoice as evidence of the purchase.

  • The products and services they offer are backed by guarantees that are irrevocable under Australian Consumer Law.

  • Chat With
    Live Agent

     with our agent or Raise a Ticket with Warranty Valet® to get hassle-free claim assistance!

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number

1800 268 469

Mon-Thu: 9am - 5pm

Contact Address

Unit 1/24 Brigantine Street,
Arts and Industry Estate, Byron Bay-NSW 2481,

What is covered under the Alkaway Water Filter Warranty?

AlkaWay provides a 12-month manufacturer's warranty on all supplied products, effective from the date of purchase. To ensure warranty validation, it is essential to retain a copy of your Proof of Purchase. The warranty is applicable solely to non-commercial end users and is restricted to defects in materials and manufacturing. Additionally, the manufacturer's warranty extends to cover products supplied by AlkaWay through AlkaWay-authorized resellers.

  • 12-month manufacturer warranty

What is NOT covered under the Alkaway Water Filter Warranty?

The manufacturer's warranty excludes defects determined by AlkaWay or AlkaWay Authorized Resellers to arise from misuse, neglect, mishandling, improper installation, or the failure to timely replace filters. It also does not cover damage resulting from insect infestation or the neglect to prevent calcium build-up in areas with hard water.

About Alkaway Water Filter

AlkaWay Water Filter, a proudly Australian-owned and operated business dedicated to promoting a healthy lifestyle, is situated in Byron Bay, NSW. Specializing in water ionizers, alkaline, and hydrogen water, AlkaWay boasts over two decades of experience. As the pioneering company in Australia to introduce ionizers, it has established itself as a specialist in the field. In addition to ionizers, AlkaWay offers products aligned with its core values: promoting good water, a balanced alkaline diet, and a toxin-free lifestyle. With a team of highly trained sales professionals, AlkaWay is committed to finding the optimal solution for each customer. Notably, their flagship product, the UltraStream, was conceptualized and designed by their team and is exclusively manufactured for them in California, USA.

Products of Alkaway Water Filter

Water Filters Shower Filters Replacement Filters Whole House Filters Hydrogen Water Products

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Alkaway Water Filter logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Alkaway Water Filter.