Step 1:

  • li class="whitespace-normal break-words pl-2">Confirm your product was purchased from an authorised AIWA seller and that you have a valid proof of purchase a bill of sale or receipted invoice showing the product is within the warranty period.

  • Ensure the defect is related to materials or workmanship under normal use, and that the product has not been modified, misused, or serviced by an unauthorised party.
  • Note that the warranty applies to the original consumer purchaser only and is non-transferable.

Step 2:

  • Support team will help determine the problem and guide you through the appropriate service procedure.

  • The original consumer purchaser must contact SAKAR International for problem determination and service procedures, including obtaining the name and address of an authorised product service centre.

  • Have your proof of purchase and a written description of the issue ready before calling.

Step 3:

  • Properly package and send the defective product along with a dated copy of proof of purchase, a written explanation of the problem, and a valid return address to the authorised service centre at your expense. 

  • Do not include any other items or accessories with the defective product.

  • Any products received by the authorised service centre that are not covered by warranty will be returned unrepaired. 



  • aiwa Warranty Period:

    • Aiwa products generally carry a 1-year to 3-year brand warranty.

    aiwa Contact Information:

    Email Support

    info@aiwa.us.com

    Contact Address

    Sakar International, 195 Carter Drive, Edison, NJ 08817, USA

    • Chat or Submit a Claim

      Let Warranty Valet assist you in claiming aiwa warranty hassle-free.

    Useful Links:

    What is covered under the aiwa Warranty?

    AIWA's limited warranty covers defects in materials and workmanship arising under normal use during the applicable warranty period. If a product is found to be defective due to improper materials or manufacturing, AIWA will repair or replace it at its discretion. Warranty service is available to the original consumer purchaser only, provided valid proof of purchase is presented and the product was purchased from an authorised seller.

    What is NOT covered under the aiwa Warranty?

    Damage resulting from accidents, misuse, abuse, negligence, unauthorised modifications, unauthorised repairs, or use with incompatible components or accessories not approved by AIWA.
    Damage caused by transportation, improper installation, failure to follow product instructions, or external causes such as electrical fluctuations, fire, water, or other events beyond AIWA's reasonable control.

    Products of aiwa:

    Our complete claim assistance covers all aiwa products, including:

    Product name
    Audio
    Exos-10 Wireless Speaker
    Exos Go Wireless Speaker
    Exos Home Bedroom Speaker
    Backtrack Retro Boombox
    Wireless Headphones (ARC series)
    True Wireless Earbuds (Prodigy series)
    Home Appliances
    Voice-Activated Appliances
    Toasters & Toaster Ovens
    Electric Kettles
    Coffee Makers
    Heaters
    Portable Fans
    Mini Portable Blender
    Portable Power Bank Fan

    Contact Our Claim Experts

    Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

    Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of aiwa logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of aiwa.