3 Simple Steps for Aduro Products Warranty Claim

Step 1:

• Confirm that your product was purchased from Aduro Products directly or from an authorized seller, accompanied by a valid receipt or proof of purchase.

• Check that your claim falls within the one-year warranty period from the date of the original purchase (or as stated on the product page or packaging, whichever is greater).

• Note that the warranty is non-transferable and applies to the original purchaser only. It does not extend to subsequent owners or transferees.

Step 2:

• Reach out to Aduro’s customer support team to describe the issue and determine the most appropriate solution for your situation.

• Support will assess your claim and, if eligible, issue you a Defective Merchandise Authorization (DMA) number to proceed with your return.

• Do not send any product back without first obtaining a DMA number. Returns without authorization may not be accepted.

Step 3:

• Once you have your DMA, pack the defective product in its original packaging or equivalent protective packaging, including any accessories and documents that were shipped with it.

• Send the item to the address provided by Aduro support, clearly referencing your DMA number on the shipment.

• Aduro will repair the product at no charge using new or refurbished replacement parts or replace it as appropriate.

Aduro Products Warranty Period:

• One year from the date of original purchase