3 Simple Steps for Adorer Audio Warranty Claim

Step 1:

• Confirm whether your product is covered under the 12-month or 18-month limited warranty. All standard headphone and earphone models carry a 12-month warranty, while select special statement earphones are covered for 18 months from the date of purchase.

• The warranty applies to the original retail purchaser only and covers defects in materials or workmanship under normal use. Make sure the issue is not the result of misuse, physical damage, or unauthorized modification.

• Have your proof of purchase ready, as it will be required to verify your purchase date and confirm eligibility when contacting customer support.

Step 2:

• If your product was purchased through adorer-audio.com or Amazon, contact the Adorer Audio customer support team to claim the warranty. 

• If your product was purchased through another retailer, contact that retailer directly for warranty assistance. Adorer Audio's direct warranty support applies only to purchases made through their official channels.

• Describe your issue clearly and include your order details, product model, and proof of purchase to help the team process your claim as quickly as possible.

Step 3:

• If the product is found to be defective in materials or workmanship, Adorer will, at its option, repair or replace the product at no charge for parts or labour.

• If the original product model is no longer available and cannot be repaired or replaced with an identical model, Adorer may, at its sole discretion, replace the unit with a current model of equal or greater value.

• Follow the instructions provided by the support team regarding return shipping and packaging to ensure your claim is processed smoothly and without delay.

Adorer Audio Warranty Period:

• All headphone and earphone models: 12 months from date of purchase

• Special statement earphones: 18 months from date of purchase