3 Simple Steps for A. O. Smith Warranty Claim

Step 1:

  • Whether you intend to make an A. O. Smith warranty claim, receive tech support, or have any other questions, contacting customer support is an excellent option for you.

  • You can contact them by filling out any of the provided contact forms before sending an email, and they will respond as promptly as possible.

  • During the warranty process, A.O. Smith may provide you with one of the following solutions: either a warranty replacement or warranty service during the 1-year and 3-year warranty periods.

Step 2:

  • A.O. Smith warranty is considered to commence either on the installation date or the date of manufacture of the A.O. Smith water heater if the installation date cannot be confirmed. 

  • You must present your name, address, telephone number, water heater's model, and serial number, along with proof of installation and a description of the issue.

  • A. O. Smith water heater warranty does not apply to problems arising from improper factors such as gas supply line sizing, gas type, combustion air, or fusing.

Step 3:

  • They have individual email addresses designated for each department. Feel free to choose any of them that you prefer.

  • Take a moment to visit their official website to gain insights into their terms, and conditions, as well as their most recent product offerings.

A. O. Smith Warranty Period:

  • Residential Warranty on Water Heaters: A. O. Smith offers a range of limited warranties for its products, varying by type and model.

  • For gas tanks, warranties are available for 6, 8, or 10 years, while gas tankless models come with a 15-year warranty.

  • Electric tanks are covered for 6, 8, or 10 years, and electric tankless models have a 5-year warranty

  • Pressure Tanks: A. O. Smith provides limited warranties for its pressure tanks, with expansion tanks covered for 1 or 5 years

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A. O. Smith Contact Information:

Email Support

USA:
[email protected]

Other Countries

India:
[email protected]

Phone Number

USA:
+1-800-527-1953

Mon-Fri 7am - 9pm, Sat & Sun: 8am - 5pm (CST)

Other Countries

UK:
+44-01252-551540

Canada:
+1-888-479-8324

Mon-Fri 7am - 5pm (EST)

India:
1860-500-2468

UAE:
+971-4-8871788

Singapore:
+65-6842-0030

Mon-Fri 10am - 6pm, Sat & Sun 9am - 1pm

Contact Address

USA:

11270 West Park Place, Suite 170, P. O. Box 245008, Milwaukee, WI - 53224

Other Countries

Canada:

599 Hill Street West, Fergus, Ontario - N1M 2X1

India:

Plot No. 300, Phase - 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Karnataka - 562112

UAE:

P.O. Box: 261886, Office Number FZJOBB1405, JAFZA One, Jebel Ali Free Zone, Dubai

Singapore:

178 Paya Lebar Road, #06-11, Singapore - 409030

  • Chat or Submit a Claim

    If you are having trouble contacting A. O. Smith, submit a claim here.

What is covered under the A. O. Smith Warranty?

A.O. Smith warranty applies to:

  • Material and workmanship defects
  • If heaters are installed in the U.S. or Canada and remain in the original location
  • Tank leak within the first 3 years qualifies for replacement
  • Insufficient hot water, overly hot water, leaks, rust-colored water, odors, noise
  • Cold water inlet leaks, damaged pressure relief valve, side leaks, condensation

What is NOT covered under the A. O. Smith Warranty?

A.O. Smith warranty does not apply to:

  • Issues from improper factors: gas supply line, gas type, venting, connections, combustion air
  • Improper installation, sizing, delivery, or maintenance
  • Alterations, non-outdoor heaters used outdoors, or inadequate water supply
  • Rust, noise, smell, or taste of water, access-related charges
  • Relocated heaters, service trips for installation explanations, or code compliance issues

Products of A. O. Smith:

Our claim assistance covers all A. O. Smith products, including:

Product name
Heaters
Gas Tank Water Heaters
Electric Tank Water Heaters
Gas Tankless Water Heaters
Hybrid Electric Heat Pumps
Electric Tankless Water Heaters
Commercial Heat Pumps
Solar Water Heater Tanks
Combi Boiler
Pressure Tanks
Expansion Tanks

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of A. O. Smith logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of A. O. Smith.