Whether you intend to make an A. O. Smith warranty claim, receive tech support, or have any other questions, contacting customer support is an excellent option for you.
You can contact them by filling out any of the provided contact forms before sending an email, and they will respond as promptly as possible.
During the warranty process, A.O. Smith may provide you with one of the following solutions: either a warranty replacement or warranty service during the 1-year and 3-year warranty periods.
A.O. Smith warranty is considered to commence either on the installation date or the date of manufacture of the A.O. Smith water heater if the installation date cannot be confirmed.
You must present your name, address, telephone number, water heater's model, and serial number, along with proof of installation and a description of the issue.
A. O. Smith water heater warranty does not apply to problems arising from improper factors such as gas supply line sizing, gas type, combustion air, or fusing.
They have individual email addresses designated for each department. Feel free to choose any of them that you prefer.
Take a moment to visit their official website to gain insights into their terms, and conditions, as well as their most recent product offerings.
Residential Warranty on Water Heaters: A. O. Smith offers a range of limited warranties for its products, varying by type and model.
For gas tanks, warranties are available for 6, 8, or 10 years, while gas tankless models come with a 15-year warranty.
Electric tanks are covered for 6, 8, or 10 years, and electric tankless models have a 5-year warranty
Pressure Tanks: A. O. Smith provides limited warranties for its pressure tanks, with expansion tanks covered for 1 or 5 years
Mon-Fri 7am - 9pm, Sat & Sun: 8am - 5pm (CST)
Other Countries
Mon-Fri 7am - 5pm (EST)
India:Mon-Fri 10am - 6pm, Sat & Sun 9am - 1pm
11270 West Park Place, Suite 170, P. O. Box 245008, Milwaukee, WI - 53224
Other Countries
599 Hill Street West, Fergus, Ontario - N1M 2X1
India:Plot No. 300, Phase - 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Karnataka - 562112
UAE:P.O. Box: 261886, Office Number FZJOBB1405, JAFZA One, Jebel Ali Free Zone, Dubai
Singapore:178 Paya Lebar Road, #06-11, Singapore - 409030
Let Warranty Valet assist you in claiming A. O. Smith warranty hassle-free.
A.O. Smith warranty applies to:
A.O. Smith warranty does not apply to:
Our claim assistance covers all A. O. Smith products, including:
Product name |
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Heaters |
Gas Tank Water Heaters |
Electric Tank Water Heaters |
Gas Tankless Water Heaters |
Hybrid Electric Heat Pumps |
Electric Tankless Water Heaters |
Commercial Heat Pumps |
Solar Water Heater Tanks |
Combi Boiler |
Pressure Tanks |
Expansion Tanks |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of A. O. Smith logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of A. O. Smith.