3 Simple Steps for A. O. Smith Warranty Claim:

Step 1:

  • Whether you intend to claim a warranty, receive tech support, have parts replaced, or have any other questions, contacting customer support is an excellent option available to you.

  • You can contact them by filling out any of the provided contact forms before sending an email, and they will respond as promptly as possible.

Step 2:

  • The warranty coverage is considered to commence either on the installation date or the date of manufacture if the installation date cannot be confirmed.

  • You must present your name, address, and telephone number, along with the water heater's model and serial number, along with proof of installation and a detailed description of the issue.

Step 3:

  • They have individual email addresses designated for each department. Feel free to choose any of them that you prefer.

  • Take a moment to visit their official website to gain insights into their privacy policy, terms, and conditions, as well as their most recent product offerings.

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Email Support

help@hotwater.com

For further info, Kindly Get in touch with them via this email.

Phone Number

+1-800-527-1953

Mon-Fri: 7am - 9pm, Sat & Sun: 8am - 5pm (CST)

Contact Address

11270 West Park Place, Suite 170
P. O. Box 245008, Milwaukee, WI-53224,
USA.

What is covered under the A. O. Smith Warranty?

A.O. Smith provides a warranty for this product against any defects in materials or workmanship as detailed in this document, given that it is installed within the United States or Canada and remains in its original place of installation. In the event of a defect in materials and/or workmanship resulting in a tank leak during the first three years, they will replace the water heater. If a defect arises in materials and/or workmanship within the first year, they will either repair or, at their discretion, replace any part of the water heater covered under this limited warranty, excluding parts subject to normal maintenance. Any replacement part or product will be warranted only for the remaining duration of the original water heater's limited warranty period. If an identical model is no longer available due to changes in law, regulation, or standards, they will replace the product with one of comparable capacity and input. In such cases, the owner may choose to pay the difference between the original model's cost and the new model with additional features or receive a refund of the purchase price portion, prorated according to the unexpired portion of the warranty.

  • 1-year limited warranty on parts

  • 3-year limited warranty on tanks

What is NOT covered under the A. O. Smith Warranty?

This warranty does not apply to problems arising from improper factors such as gas supply line sizing, gas type, venting, connections, combustion air, voltage, wiring, or fusing. It also excludes issues resulting from a failure to adhere to applicable codes or printed instructions, as well as those caused by abuse, misuse, accidents, fires, floods, or Acts of God. Problems arising from improper installation, sizing, delivery, or maintenance are not covered, nor are claims related to rust, noise, smell, or taste of water. Additionally, this warranty doesn't cover failures resulting from a lack of authorized factory start-up if required, alterations to the water heater, installation of non-outdoor heaters outdoors, damages due to the failure to account for thermal expansion, or heat exchanger failures due to an inadequate or improper water supply. It also excludes heaters that have been relocated from their original location, service trips solely aimed at explaining proper installation, use, or maintenance, or addressing compliance requirements under applicable codes and regulations. Any charges related to accessing your heater, including door or wall removal, equipment rental, and the replacement of parts after the expiration of this warranty, are not covered.

About A. O. Smith

A. O. Smith Corporation is a prominent American manufacturer specializing in residential and commercial water heaters and boilers. It holds the distinction of being the largest manufacturer and distributor of water heaters in North America. Additionally, the company offers water treatment and purification products specifically tailored for the Asian market. With a global presence, A. O. Smith operates from 27 locations worldwide, including five manufacturing facilities in North America. They also have production plants located in Bengaluru, India; Nanjing, China; and Veldhoven, The Netherlands. The company's main headquarters, known as A. O. Smith Water Products Company, is situated in Milwaukee, Wisconsin. Notably, the Ashland City, TN location proudly houses the world's largest water heater factory.

Products of A. O. Smith

Gas Tank Water Heaters Electric Tank Water Heaters Gas Tankless Water Heaters Commercial Heat Pumps Solar Water Heater Tanks Combi Boiler

Melissa Clifford

Warranty Claim Specialist

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