You must go through the online help or instructions printed on the packaging of your purchased products prior to asking for warranty service. Furthermore, step-by-step guidelines for warranty claims are provided on this page.
Zmodo offers you two options; repair or replacement. The warranty will not be responsible for the recovery and reinstallation of other software programs, data, and information.
The products that have defects under the warranty period should be returned to Zmodo through a traceable carrier capable of providing delivery confirmation to send your returned product to the designated location specified in the RMA authorization.
Zmodo will agree to recompense the free ground shipping for the repaired product or replacement only when it is confirmed that the returned products are not flawless. This policy is for the contiguous USA destination.
The knowledgeable customer support team can be contacted via email, phone, or live chat. You will be happy and your trouble will have vanished as you get in touch with them. Two unique emails are available for issues of sales and general topics.
You cannot find any difference in the work timings of the customer support team either through live chat or email.
During the warranty process, Zmodo may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting Zmodo, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Zmodo guarantees the Zmodo-branded hardware products and accompanying accessories, as packaged originally, against any defects in materials and craftsmanship when utilized in accordance with Zmodo's user manuals, technical specifications, and other published guidelines for a duration of one year from the date of initial retail purchase by the end-user customer.
90-day limited warranty on analog products and certified refurbished products
1-year limited warranty for all Zmodo products
Products or accessories bearing the Zmodo brand, acquired from Unauthorized Channels, do not fall under warranty coverage. Zmodo bears no responsibility for damages resulting from failure to adhere to instructions pertaining to product usage. Any warranties, conditions, or terms not explicitly stated in this warranty document are exempt from the Zmodo Limited Warranty. This warranty does not extend to non-Zmodo branded hardware products or any software, irrespective of packaging or sale alongside Zmodo hardware. Exclusions to this warranty encompass consumable components like batteries or protective coatings designed to degrade naturally, unless failure is attributed to material or workmanship defects. Additionally, cosmetic damages including scratches, dents, or plastic breakage on ports are not covered. Damage caused by use with other products, accidents, misuse, liquid exposure, fire, earthquakes, or external factors not attributable to Zmodo's product guidelines are excluded from warranty claims. Service performed by individuals not representing Zmodo, modifications altering product functionality without written permission, defects due to normal wear and tear, or removal or defacement of serial numbers also void warranty coverage. Furthermore, stolen products or those reasonably believed to be stolen based on information provided by law enforcement authorities are not covered.
Since its establishment in 2009, Zmodo has established itself as a renowned provider of top-tier video products and exceptional global customer service, having sold nearly 8 million products. Now, Zmodo ventures into the smart home domain with a fresh array of interconnected video and automation offerings. With extensive manufacturing facilities spanning 386,000 square feet in Shenzhen and Jiangsu, accompanied by 46,000 square feet of research and development space in Shenzhen, as well as logistical and customer support operations in Champaign, IL, and a new innovation lab in Fremont, CA, Zmodo distinguishes itself as one of the rare smart home enterprises to control every aspect of hardware and user experience seamlessly.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Zmodo logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Zmodo.