3 Simple Steps for Zebronics Warranty Claim

Step 1:

• Confirm that the device failure is strictly due to manufacturing defects in material or workmanship under normal use, as the warranty specifically excludes coverage for physical impact, water damage, or unauthorized alterations.

• Verify that you have the original tax invoice and that the serial number on both the product and its packaging remains fully intact, as these are mandatory requirements for validating your status as the original purchaser.

• Complete your Warranty Registration on the official Zeb Care portal by linking your product and invoice details to your mobile number, which streamlines the verification process and helps you track your device’s service history digitally.

Step 2:

• Sign in to the Zeb Care portal using your mobile number and OTP to initiate an online service request, allowing you to select your specific product category and provide a brief summary of the technical issue.

• Use the integrated Service Center Locator on the website to identify the nearest authorized Zeb Care or Priority Zeb Care center, noting whether your specific model qualifies for onsite support or requires a physical visit.

• Documentation is key, so take a clear digital photograph of your invoice and a short video of the malfunction to provide the technical team with a visual reference that can speed up the diagnostic process.

Step 3:

• Present the defective product along with the original tax invoice at your chosen authorized service center, where a certified technician will conduct a physical inspection to confirm the hardware meets the warranty criteria.

• Obtain your official Job Sheet or RMA number once the center accepts the product, as this document is essential for tracking your repair status and is required to claim your device once the work is complete.

• Back up any personal data if your device has storage capabilities, and then monitor the "Service Request Status" module on the official website until you receive notification that your repaired or replaced unit is ready for collection.

Zebronics Warranty Period:

• Monitors (A, S, N series): 3 years warranty

• Monitors (V, E, G series): 1 year warranty

• Motherboards (H310, H110, etc.): 3 years warranty

• Power supplies (non-economy): 3 years warranty

• Headphones, keyboards, mice: 1 year warranty