Step 1:

  • The simplest method for initiating a York warranty claim is to register your product's details in the Product Registration form.

  • The model and serial number, which can either be found on your dealer invoice or by locating them on the unit itself.

  • You are required to provide the product's serial number, installation date, and general client information.

  • Additionally, you may choose to include the dealer's name if you happen to recall it, though this is purely optional.

  • To access the comprehensive list of product warranties, simply click on the warranty information. Extended warranties are also available for eligible units.

  • During the warranty process, York may provide you with one of the following solutions: a warranty replacement or warranty service during the warranty period. The warranty period ranges from 5 to 10 years.

Step 2:

  • For YORK residential products, it is important to register your warranty online within 90 days to ensure you receive the full coverage. Otherwise, the warranties may revert to shorter durations.

  • Their warranties are backed by leading factories, ensuring that any necessary repairs are carried out by the company that designed your systems, not by third parties.

Step 3:

  • Throughout the entire process, from purchase to servicing, a dedicated team of customer service experts will provide guidance and support in the selection, servicing, and maintenance of your YORK home comfort system.

  • Whenever you encounter difficulties with the products, such as equipment issues, seek product information, or simply have questions about your York warranty claim, the team is ready to assist you.

  • Please provide your name, email, phone number, and zip code in the contact form. The form also includes an option for specifying the most convenient time for contact, as well as a separate section.

York Warranty Period:

  • York offers a 5-year limited warranty for thermostats and controls

  • York provides a 10-year limited warranty for compressors and electric heat exchangers, air handlers, indoor coils, air conditioners, heat pumps, and furnaces

York Contact Information:

Email Support

[email protected]

Phone Number

+1 877-874-7378

Mon-Fri: 8am - 5pm(CT)

Contact Address

5757 N. Green Bay Avenue,
P.O. Box 591, Milwaukee, WI 53201, USA.

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming York warranty hassle-free.

What is covered under the York Warranty?

York warranty applies to:

  • Replacement parts
  • LX models for first five years
  • Premium models for first 10 years
  • YORK Care Protection Plan offers up to 10 years of full system protection

What is NOT covered under the York Warranty?

York warranty will not be applicable for:

  • Tower fill/slats/basin
  • Ductwork, casings, cabinets, structural supports
  • Hydronic/pneumatic piping, vessels, gaskets
  • Oil removal from pneumatic piping
  • Disinfection of chiller condenser water systems for biohazards

Products of York:

Our claim assistance covers all York products, including:

Product name
Air Handlers
JHE Single-Piece Multi-Speed Air Handler
JME Modular Multi-Speed Air Handler
AVC High Efficiency Variable Speed Air Handler
JMET Modular Multi Speed Air Handler
Heat Pumps
HMH7 18 SEER Horizontal Discharge Heat Pump
YEE 14 SEER Single Stage Heat Pump
YH5 15.2 SEER2 2-Stage Heat Pump
YH2E 14.3 SEER2 Single-Stage Heat Pump
Furnaces
Y82E AFUE Two Stage Furnace
Y92E AFUE Two Stage Furnace
TM9V AFUE Two Stage Variable Speed Furnace
YPLC AFUE Modulating Gas Furnace

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of York logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of York.