• Claim Your Warranty Now

    Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free York warranty claim assistance in one click!

3 Simple Steps for York Warranty Claim:

Step 1:

  • The simplest method for initiating a warranty claim is to register your product's details Product Registration, including the model and serial numbers, either on your dealer invoice or by locating them on the unit itself.

  • You are required to provide the product's serial number, installation date, and general client information. Additionally, you may choose to include the dealer's name if you happen to recall it, though this is purely optional.

  • To access the comprehensive list of product warranties, simply click on the Warranty Information. Extended warranties are also available for eligible units.


Step 2:

  • For YORK residential products, it is important to register your warranty online within 90 days to ensure you receive the full coverage. Otherwise, the warranties may revert to shorter durations.

  • Their warranties are backed by leading factories, ensuring that any necessary repairs are carried out by the company that designed your systems, not by third parties.

Step 3:

  • Throughout the entire process, from purchase to servicing, a dedicated team of customer service experts will provide guidance and support in the selection, servicing, and maintenance of your YORK home comfort system.

  • Whenever you encounter difficulties with the products, such as equipment issues, seek product information, or simply have questions about your warranty, the team is ready to assist you.

  • Please provide your name, email, phone number, and zip code in the Contact Form. The form also includes an option for specifying the most convenient time for contact, as well as a separate section where you can enter your comments about the product.

  • Claim Your
    Warranty Now

    Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free claim assistance in one click!

Email Support

cg-upgconsumerrelations@jci.com

For further info, Kindly Get in touch with them via this email.

Phone Number

+1 877-874-7378

Mon-Fri: 8am - 5pm(CT)

Contact Address

Johnson Controls,
5757 N. Green Bay Avenue,
P.O. Box 591,
Milwaukee, WI 53201.

Useful Links:

What is covered under the York Warranty?

They provide replacement parts should any component of the product fail to function within the parameters of normal use and service, in strict accordance with the terms delineated in the warranty. Furthermore, with the YORKCare Protection Plan, you can relish in the assurance of comprehensive system protection for an impressive duration of up to ten years, all without any deductibles or constraints on repair services. In the event of a heat exchanger failure within the first five years of installation for LX models or within ten years for premium models, they offer the choice of a furnace replacement as an alternative to replacing the heat exchanger. The lifetime compressor and heat exchanger warranties are limited in nature. Additionally, the Complete Assurance Limited Warranty and the 10-year Parts Limited Warranty necessitate online registration within 90 days of installation. Failure to register within this timeframe will result in the warranties reverting to the standard 5- or 10-year compressor warranties, a 20-year heat exchanger warranty, and a 5-year parts limited warranty.

  • 5-year Limited Warranty for Thermostats and Controls

  • 10-year Limited Warranty for Compressors and Electric Heat Exchangers

  • 10-year Parts Limited Warranty for Air Handlers and Indoor Coils, Air Conditioners, Heat Pumps and Furnaces

What is NOT covered under the York Warranty?

Repair or replacement of elements like ductwork, casings, cabinets, structural supports, tower fill/slats/basin, hydronic and pneumatic piping, vessels, gaskets, and piping that do not typically undergo scheduled maintenance. This also includes the removal of oil from pneumatic piping. Disinfection of chiller condenser water systems and other components to address biohazards, including but not limited to Legionella, is not covered unless explicitly outlined in the service scope. In such instances, the customer bears sole responsibility for arranging these services through a provider other than JCI. Any unauthorized activities related to the Covered Equipment, such as abuse, misuse, alterations, adjustments, attachments, combinations, modifications, or repairs not approved in writing by JCI.

About York

YORK Air Conditioning stands as a distinguished authority in the realm of heating, ventilation, air conditioning, and refrigeration (HVAC&R) solutions. York's air conditioning systems are meticulously designed to usher in the pinnacle of comfort, whether it's within the confines of your home or the productivity of your office. By delivering a blend of cooling proficiency, tranquility, and humidity control, York ensures that you enjoy a serene and comfortable living and working environment.

Products of York

Air Conditioners Air Handlers Furnaces Heat Pumps Evaporator Coils

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

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Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of York logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of York.