Step 1:

  • To proceed with a warranty claim under the guarantee provided by Worcester Bosch, you need to provide five types of details: installation, product, customer, installer, review, and confirmation for the registration, which is a step-by-step process.

  • The guarantee certificate includes the boiler product name and serial number, so please download it. It provides you with necessary information whenever you are in need and access to the manuals round the clock.

  • The warranty duration initiates upon installation, ensuring that the product is installed within six months of its manufacturing date. Alternatively, if not installed within six months of the product's manufacturing date, the warranty period will begin six months after the said manufacturing date.

Step 2:

  • Two different booking options are provided for repair and service. Boiler repair can be done as you choose the type of repair you want to go for. The technicians provide repairs for boilers that are covered or not covered by the guarantee.

  • Similar steps are followed for the boiler service. By enrolling in a Worcester Maintenance & Support Plan to safeguard both your Worcester boiler and controls, you gain the convenience of scheduling your service online.

Step 3:

  • For all your queries to be resolved, you are requested to get in touch with the talented and experienced customer support team. They are branched into general, technical, and renewable support.

  • Connect with a dedicated customer care center advisor promptly through live chat. Make use of the live chat feature by utilizing the icon located in the bottom right-hand corner.

  • During the warranty process, Worcester Bosch may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period. Each product has a different warranty period.

Worcester Bosch Warranty Period:

  • 2-year guarantee on oil boilers

  • 5-year guarantee on gas boilers

  • 7-year guarantee on Greenstar Heatslave II and Greenstar 2000 Combi Boilers

  • 10-year guarantee on Greenstar CDi Highflow, Greenstar CDi Compact, and Greenstar 4000 Combi Boilers

  • 12-year guarantee on Greenstar 8000 Style and Greenstar 8000 Life Combi Boilers

Worcester Bosch Contact Information:

Email Support

[email protected]

Phone Number

+44 0330 123 3366

Mon-Fri: 7am - 6pm, Sat: 8am - 5pm, Sun: 9am - 12pm

Contact Address

Cotswold Way, Warndon,
Worcester-WR4 9SW,
United Kingdom.

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming Worcester Bosch warranty hassle-free.

What is covered under the Worcester Bosch Warranty?

Warranty Covered

  • Covers domestic heating and hot water appliances.
  • Covers specific third-party branded products explicitly stated in writing as covered.
  • Repair or replace faulty or defective components of the product.
  • Perform repairs or replacements without imposing material and labor charges.
  • A claim is submitted for the defect during the guarantee period.

What is NOT covered under the Worcester Bosch Warranty?

Warranty Does Not Cover

  • Labor costs are excluded due to the required professional qualifications of the attending engineer.
  • Consumable items subject to fair wear and tear include oil nozzles, hoses, oil filters, gaskets, and batteries.
  • Unauthorized repairs.
  • Water and oil storage tanks.
  • Theft, tampering, or lack of maintenance.

Products of Worcester Bosch:

Our claim assistance covers all Worcester Bosch products, including:

Product name
Combi Boilers
System Boilers
Regular Boilers
Gas boilers
Oil boilers
LPG boilers
Smart Thermostats
Digital Controls
Air conditioning
Accessories
Solar

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Worcester Bosch logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Worcester Bosch.