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The first stage of the warranty claim process involves submitting the receipt, which Wilson will then consider for acceptance or rejection of the claim. After the claim is accepted, Wilson recommends you send the product for the evaluation process.
The denial of the warranty claim depends on the credibility of the claim you made, or you will be directed to receive warranty service from the Authorized Wilson Dealer of purchase. You can have any one of the remedies provided by Wilson for the products covered under the warranty period.
All products can be returned within thirty days of receipt of the product excluding custom product orders. The return form requires you to fill out your email address and order number. On the top of the form, you can see the list of steps to be done for the return.
Upon receipt of your return/item(s) at their warehouse, they will promptly process your refund, which will be credited back to the original form of payment within 3-5 business days.
Email, live chat, or phone is accessible to get in touch with the customer support team. The FAQs page will be helpful in solving the issues that you have been facing for a long time.
In the warranty claim process, furnishing proof of purchase, relevant pictures of the issues, and your address will expedite the processing time like never before.
Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free claim assistance in one click!
Mon-Fri: 8am - 5pm(CST)
1 Prudential Plaza, 130 E. Randolph Street,
Suite 600, Chicago, IL-60601,
The limited warranty is valid exclusively for residents of the United States and applies solely to products listed on the official website. Wilson assures the products against any discrepancies with Wilson's material and workmanship standards for the designated warranty duration, extending coverage to the original purchaser
6-month warranty on racquetball, rackets, padel, paddles
1-year warranty on golf irons, golf drivers, golf woods, golf hybrids, golf wedges
The limited warranty excludes coverage for normal wear and tear, cosmetic damage such as natural fading of colors, damage resulting from misuse, abuse, accidents, or negligence, including prolonged exposure to adverse weather conditions. It also does not cover failure to adhere to care instructions, damage caused by rips, cuts, or tears, burns, abrasions, or products treated with steaming devices or other heat treatments. Additionally, unauthorized modification or alteration, including repairs conducted outside of Wilson customer service, removal or defacement of holograms or date codes, products purchased from unauthorized dealers or counterfeit sources, and products bought "used," "as-is," or "without warranty" are not covered. Any damages occurring after the warranty period are also excluded from the warranty coverage.
Established in 1914 in Chicago, Illinois, Wilson Sporting Goods Co. stands as a premier manufacturer of high-performance sports equipment, apparel, footwear, and accessories. Within the Wilson Sporting Goods portfolio, one finds the renowned Wilson brand, alongside ATEC, DeMarini, EvoShield, and Louisville Slugger, alongside an exclusive distributor agreement with Luxilon. Wilson's meticulously crafted equipment, game balls, and apparel are tailored to empower athletes worldwide, enabling them to achieve peak performance. Leveraging player insights, Wilson Sporting Goods continually pushes the boundaries of innovation, delivering state-of-the-art equipment and apparel.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Wilson Sporting Goods logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Wilson Sporting Goods.