Ahead of obtaining warranty service, you are guided to check the troubleshooting procedures which are provided by Western Digital or reseller. The call center provides you with a Return Materials Authorization and ship-to-address for warranty service.
The replacement for the defective products is a solution given by the manufacturer. Western Digital guarantees that the replacement product is covered either for the remaining duration of the original product warranty or for 90 days, whichever is longer.
The time period to return the product is thirty days and its beginning date is the date of the shipment. After the submission of the return, a pre-paid shipping will be generated by Western Digital.
The return package must have a packing slip, with all accessories and manuals. Please use the original or equivalent packaging for return and keep the products in new condition.
The return number will have no value after the eleventh day from the issuance date of the return number. The package of the return will be sent back to you.
The warranty for your Western Digital product depends on the product model. You can find the specific warranty information for your product on the product detail webpage.
1, 2, 3, or 5-year limited warranty
5601 Great Oaks Parkway,
San Jose, CA-95119,
USA.
The limited warranty is applicable to new products bought from an authorized dealer by the original purchaser for regular use. Western Digital guarantees that the covered product is devoid of defects in materials and workmanship.
The limited warranty excludes damages arising from commercial use, misuse, accidents, modifications, or alterations to hardware or software, tampering, unsuitable physical or operating environments exceeding product specifications, improper maintenance, or failure caused by a product not under Western Digital's responsibility.
Our claim assistance covers all Western Digital products, including:
| Product name |
|---|
| Memory Cards |
| USB Flash Drives |
| Hard Drives |
| Solid State Drives |
| Wireless Chargers |
| Adapters |
| Cables |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Western Digital logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Western Digital.