• Claim Your Warranty Now

    Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free Norco Bicycles warranty claim assistance in one click!

3 Simple Steps for Norco Bicycles Warranty Claim:

Step 1:

  • Bikes that have defects during the warranty period will be thoroughly examined by the Authorized Norco Dealer who sold them to ease the warranty process with Norco Bicycles. Your sole responsibility is to contact them.

  • The second preference should be given to the original retailer in case you are not able to locate the Authorized Norco dealer. On the original website, the store locator guides you to find them.

Step 2:

  • Enrolling your bike will safeguard the serial number and original proof of purchase, akin to storing valuables in a bank locker. It acts as a medium to transfer any updates about your new bike.

  • During the registration process for both the dealer and rider, a small amount of information will remain constant, including contact details such as name, email, and address, as well as the serial number and receipt.

Step 3:

  • You are recommended to obtain the serial number from the decal. If it lacks a serial number, you may need to download a free QR code reader onto your smartphone or another device equipped with a camera.

  • The help center has been enhanced with a variety of options to assist you in numerous ways,  from choosing products to receiving technical information, torque, specs, and more.

  • Claim Your
    Warranty Now

    Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free claim assistance in one click!

Email Support

support@norcobicycles.zendesk.com

For further info, Kindly Get in touch with them via this email.

Contact Address

1465 Kebet Way,
Port Coquitlam, British Columbia-V3C 6L3,
Canada.

Useful Links:

What is covered under the Norco Bicycles Warranty?

Norco Bicycles promises that its frames and rigid forks are devoid of manufacturer defects in materials and craftsmanship for the entirety of their usable life, provided the original proof of purchase is presented. For all Norco Bicycle models released in 2014 or later, Norco Bicycles commits to repairing or replacing any frame or rigid fork deemed faulty due to manufacturing, materials, or craftsmanship, subject to the presentation of the original proof of purchase. This limited lifetime warranty encompasses framesets, mainframes, and full suspension link arms.

  • 1-year limited warranty on finish and graphics, and norco-branded components

  • 2-year limited warranty on full suspension hardware, and Norco proprietary VLT E-Bike warranty components

What is NOT covered under the Norco Bicycles Warranty?

The limited lifetime warranty provided does not cover the following: Regular wear and tear, such as color fading, corrosion, or damage due to improper assembly or maintenance. Modifications to the frame, fork, or components, including any aftermarket frame wraps causing damage to the paint or finish, are also not covered. Additionally, any damage resulting from accidents, abuse, neglect, improper use, or fit, as well as the use of non-original parts inconsistent with the bicycle's intended purpose upon sale, are excluded from the warranty. Commercial or rental use, along with non-Norco proprietary parts or components, are not covered under this warranty.

About Norco Bicycles

The origin of Norco traces back to 1964 when it started as Northern Cycle Industries, operating out of a humble chicken coop. Since then, this grassroots beginning has remained integral, ensuring they stay connected to their core values. Norco transcends mere bicycle manufacturing; it embodies a community of fervent cyclists devoted to crafting top-notch bikes for their beloved sport. From the early days when their knobby tires first left imprints on British Columbia trails, Norco Canada has been a constant presence. While the company has evolved, its unwavering dedication, tireless efforts, and commitment to innovation have always been its driving forces.

Products of Norco Bicycles

Freeride Bikes Enduro Bikes Fat Bikes Trail Bikes Cross Country Bikes

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

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