To initiate a warranty claim, promptly inform Crestron by reaching out to the Customer Support Center or visiting the official website to acquire further local contact details. You can also get in touch with your Authorized Reseller.
If your products are eligible for return, Crestron or your Authorized Reseller will furnish additional guidance regarding the Return Material Authorization procedure. Products cannot be returned without an RMA number.
Crestron's True Blue Technical Support is readily available to assist with hardware and software troubleshooting, diagnostics, inquiries about products, and any other technical support requirements you may have.
Many issues can be resolved over the phone through close collaboration between the Customer and the Crestron Customer Support Center.
For Crestron to efficiently handle a warranty claim, please ensure you provide the Product’s serial and model numbers, along with its current operating system version if applicable.
This warranty is exclusively offered to Customers who made the original purchase of the Product and does not apply to subsequent owners.
During the warranty process, Crestron may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting Crestron, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Crestron guarantees that if any Product displays defects in material or workmanship during normal use within three years from the date of Crestron's shipment, or if any motor or other moving mechanical part exhibits defects within one year from the date of shipment, provided the Customer promptly informs Crestron through an Authorized Reseller and arranges for the return of the defective Product, Crestron will, at its discretion: furnish a replacement product; repair the defective Product; or offer a credit towards the purchase price of a comparable replacement product bought from an Authorized Reseller.
3-year standard limited warranty
The warranty becomes invalid, and Crestron bears no responsibility under its terms if the Product has been utilized in a manner or setting not intended for its purpose, or if it has undergone misuse, abuse, accidental harm, alterations, improper repairs or installations, or been exposed to adverse environmental conditions such as incorrect voltage, improper wiring, inadequately rated fuses or circuit breakers, insufficient ventilation, incorrect temperatures, or acts of nature. Additionally, this warranty excludes any Product with an altered, defaced, or removed serial number.
Since 1972, Crestron has led the way in developing pioneering technologies aimed at breaking down barriers to connection, collaboration, communication, comfort, and control in both professional and personal spheres. Designed to be straightforward, dependable, secure, and user-friendly, Crestron establishes the benchmark for intelligent video conferencing, digital content dissemination, smart home systems, and control and management technology. These solutions empower individuals worldwide to accomplish more, expand their knowledge, enhance their enjoyment, and reach greater achievements.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Crestron logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Crestron.