3 Simple Steps for Vicon Industries Warranty Claim

Step 1:

• Locate the unique Serial Number and MAC address on the device label or within the Valerus VMS dashboard to ensure your hardware is properly identified in the support system.

• Ensure your hardware was purchased through an Authorized Vicon Partner, as the manufacturer's warranty is strictly valid for the original purchaser and requires a legitimate proof of purchase.

Step 2:

• Use the Valerus Health Dashboard to perform a preliminary check of your system’s status, which can help pinpoint specific hardware concerns before contacting a technician.

• Visit the Vicon Help Center to perform initial troubleshooting using the extensive library of user manuals and configuration guides, which often resolve firmware or setup issues.

• Open a diagnostic ticket through the official support portal; you may need to provide system logs or specific error reports to help the technical team determine if the unit requires workshop service.

Step 3:

• If a hardware defect is confirmed, obtain a Return Merchandise Authorization (RMA) number from the technical team; hardware sent without this number will be refused.

• Package the defective unit securely using original packaging if possible to protect sensitive optical lenses and internal circuitry during transit to the authorized service center.

• Coordinate with your local sales representative or the regional service center for the final resolution; at Vicon's discretion, the unit will be repaired or replaced to restore it to factory specifications.

Vicon Industries Warranty Period:

• Up to 5-year warranty (extended from earlier 3 years)