3 Simple Steps for Pelco Warranty Claim

Step 1:

• Locate the unique Serial Number and Model Number on the device label or within the VideoXpert® interface to ensure your hardware is accurately identified.

• Ensure you have the original purchase documentation from an authorized Pelco dealer, as the hardware guarantee is valid for the original purchaser and requires a legitimate proof of purchase.

• Verify that the factory identification labels and serial numbers are intact, as any alteration or removal of these identifiers may lead to the rejection of your service claim.

Step 2:

• Access the Pelco Knowledge Base to perform initial troubleshooting, which can often resolve common configuration or firmware issues without requiring a physical return.

• Open a diagnostic ticket via the official support portal; you may be asked to provide system reports or specific error logs to help the technical team determine if the unit requires workshop service.

• Rule out environmental factors by verifying that the hardware was installed using approved Pelco mounting accessories and is operating within its rated temperature and power specifications.

Step 3:

• If a hardware defect is confirmed, obtain a Return Merchandise Authorization (RMA) number from the technical team; hardware sent without this authorization will not be accepted at the service center.

• Follow the detailed packaging guidelines to ensure sensitive optical components and internal circuitry are protected during transit, ideally using the original factory packaging.

• Coordinate with the authorized service provider for the final resolution; at Pelco's discretion, the non-conforming hardware will be repaired or replaced with new or refurbished parts to restore it to factory standards.

Pelco Warranty Period:

• 1 year warranty from shipment.