3 Simple Steps for Value City Furniture Warranty Claim:

Step 1:

  • You can initiate the warranty claim by contacting the customer support team and filling out the form, which requires your name, physical address, email address, phone number, invoice number, and a comment box.

  • The Pure Promise is a comprehensive 5-year protection plan, rewarding customers who do not file any claims throughout the coverage period with an in-store credit equivalent to the warranty amount.

Step 2:

  • To qualify for a full refund, products that fail to meet your expectations must be returned within seven days of pickup or delivery. Taxes paid and the cost of any additional protection or warranty programs purchased will be included in the refund.

  • For cash payments exceeding $250, refund checks are issued by the Corporate Office and typically take up to ten days to reach you via mail sent by the store. Refunds for digital transactions will be deposited in the original form of payment.

Step 3:

  • Your warranty is tailored to the brand of mattress and/or box spring you've bought. Kindly consult the warranty card provided with your merchandise upon pickup or delivery.

  • If the identical item is unavailable, Value City Furniture/American Signature Furniture will provide an in-store credit for the purchase of new merchandise.

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Phone Number


Place a call to get more support for warranty claim

Contact Address

4300 E 5th Ave,
Columbus, Ohio-43219,

What is covered under the Value City Furniture Warranty?

Under normal usage conditions, Value City Furniture/American Signature Furniture will perform repairs on any workmanship defects free of charge for the original purchaser within one year from the date of possession of the original purchase.

  • 90-day warranty on accessory items

  • 1-year warranty on most of the products

  • 5-year protection plan

What is NOT covered under the Value City Furniture Warranty?

Warranty coverage excludes furniture that has been extensively soiled, stained, intentionally misused, altered, improperly cleaned, infested, damaged in transit, or otherwise damaged in a manner unrelated to a defect in the product's workmanship.

About Value City Furniture

American Signature, Inc. is founded as the parent company encompassing VCF, ASF, and Kroehler Furniture, the brand's furniture manufacturing facility in North Carolina. Achieving sales exceeding one billion dollars, the company remains true to its founding mission: to offer a trustworthy furniture destination synonymous with style, quality, and value. With over 120 stores collectively, VCF and ASF mark their 70th anniversary. Introducing Designer Looks, the brand debuts a collection spotlighting designer furniture at accessible prices.

Products of Value City Furniture

Coffee Tables End Tables Sofa Tables Nightstands Headboards Bed Frames Pillows Accent Tables Accent Chairs

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Value City Furniture logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Value City Furniture.