Creating a user account on Roomba is just like the procedure for any other brand. Your first and last name, email address, password, and country are all that you need to create one.
Registering your products is an important procedure that has to be done immediately after purchasing any of the products of Roomba as it will diminish your warranty rights if not done.
Registration can be done only through your user account with all the necessary product and purchase details.
You have to remember that Roomba has the power to reject products returned after sixty days from the shipment date. Gift wrapping and shipping charges never fall under the refund category.
You will be able to obtain a prepaid return shipping label after making a return request. This request should be made by selecting the products you want to return, which can be found in the account section where you can also find the order number.
Roomba maintains a diverse customer support and they are always there to coordinate with you to resolve all your concerns and issues at the earliest possible time.
For this purpose, They have separate pages for registering your device, troubleshooting, getting app help, and guides for using your product.
1-year iRobot limited warranty
8 Crosby Drive,
Bedford, MA-01730,
USA.
iRobot Corporation always warrants Roomba products subject to the exclusions and limitations of the product that it will be in good working condition for the particular period promised by them against all forms of defect in workmanship and material unless or until it is purchased directly from iRobot or an iRobot authorized seller/dealer/reseller. It is only valid in the country of purchase and this limited warranty does not affect your statutory rights under the laws relating to the sale of consumer products. If the product fails in the concern, iRobot at their sole discretion will either repair or replace the product within a commercially reasonable time, free of charge when they are reasonably satisfied with the claim.
iRobot’s limited warranty will not cover any type of defect(s) that are due to rough or inappropriate handling or use; accident, misuse, neglect, fire, water, lightning or other acts of nature; contains a battery and the fact that the battery has been short-circuited, if the seals of the battery enclosure or the cells are broken or show evidence of tampering or if the battery has been used in equipment other than those for which it has been specified; Normal wear and tear (including, without limitation, wear and tear of batteries, if applicable); non-compliance with the Product instructions; any alteration or modification to the product which has been carried out by you or a third party not authorized; failure to adequately package the product for transportation; usage of spare parts, unauthorized cleaning solution if applicable, or other replacement items (including consumables), which are not provided directly from iRobot or iRobot authorized retailers; weak and/or inconsistent wireless signal strength in your home and extreme or external causes beyond our reasonable control including, but not limited to, breakdowns, fluctuations, or interruptions in electric power, wireless networks or ISP (internet service provider) service. Additionally, This Limited Warranty does not apply to accessories or other consumable items, such as filters, brushes, dirt disposal bags, cleaning pads or cleaning solutions.
Our claim assistance covers all Roomba products, including:
| Product name |
|---|
| Roomba® Robot Vacuums |
| Braava® Robot Mops |
| Aeris by iRobot Air Purifiers |
| Handheld & Stick Vacuums |
| iRobot® Bundles |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Roomba logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Roomba.