If you're having trouble finding the correct replacement part for your trampoline, please call or email them for assistance.
The Upper Bounce Customer Service team is highly knowledgeable about all trampoline models and will assist you in finding the right part to get you bouncing again.
During the warranty process, the manufacturer or seller may intend to provide you with one of the following solutions under warranty coverage: either warranty replacement or warranty service during the warranty period.
Due to wear and tear, some parts may need to be replaced over time by your supplier.
If you need a replacement part, please provide the proof of purchase along with a description of the issue.
They will not take responsibility for the products bought from any third parties or unauthorized sellers.
90-day warranty on enclosure net and pole caps
1-year warranty on jumping mats, frame, and spring
Let Warranty Valet assist you in claiming Upper Bounce Trampolines warranty hassle-free.
Upper Bounce guarantees the original purchaser that the products will be free from material and workmanship defects for a specified period from the date of product shipment. Products found to be defective within the warranty period will be repaired or replaced.
The warranty does not cover the use of the product for industrial, commercial, or business purposes. It also excludes damage caused during shipment, as well as failures resulting from alterations, abuse, or misuse of the product, whether by a contractor, service company, or consumer.
Our claim assistance covers all Upper Bounce Trampolines products, including:
| Product name |
|---|
| Trampolines |
| Rebounders |
| Greenhouses |
| Swings |
| Winter Sleds |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Upper Bounce Trampolines logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Upper Bounce Trampolines.