Even though there are two contact options, emailing the customer service department will get you a faster response than phoning.
In case of a defect, your sole remedy is repair or replacement of the product, as decided by the manufacturer.
The manufacturer does not provide, and explicitly disclaims, any warranty—whether expressed or implied—regarding fitness for a specific purpose, except for the warranty explicitly stated.
The manufacturer explicitly denies any responsibility and shall not be held liable for any consequential or incidental loss or damage.
This warranty does not cover the finish on any part of the product, including surface and/or weathering, as these are considered typical signs of wear and tear.
The warranty covers the cost of the replacement or repair itself, but not the labor or any other related expenses.
3-year limited warranty
The manufacturer guarantees that this fixture is free from defects in materials and workmanship for a period of three years from the date of purchase. This warranty is valid only for the original consumer purchaser and applies solely to products used under normal conditions and services.
This warranty does not cover any product that has been improperly installed, set up, or used contrary to the instructions provided with the product. Additionally, it does not cover failures resulting from accidents, misuse, abuse, negligence, alterations, improper installation, or any other issues not related to faulty material or workmanship.
Our claim assistance covers all DSI Lighting products, including:
| Product name |
|---|
| Flush Mount Ceiling Lights |
| Table Lamps |
| Pendant Lights |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of DSI Lighting logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of DSI Lighting.