3 Simple Steps for MEC Gears Warranty Claim:

Step 1:

  • MEC will not accept products unless they are in a resalable, new, unused, clean, or gently used condition and function like new. Some products should not be considered for return or exchange due to hygienic reasons.

  • The time period for returning electronics is 90 days. E-bikes received from the BC Electric Bike Rebate Program can only be exchanged for the same cost or greater value. In accordance with the Member Rocksolid Guarantee, an exchange is only provided if you are able to return the item.

Step 2:

  • The products purchased via thebay.com or without a member account have a thirty-day duration for returns from the date of purchase. You have to submit a receipt for return or exchange. 

  • Returning the products through physical mail will take approximately five to six weeks to process the return. For warranty-related issues, a photo, details of the problem, and authentic purchase information are required.

Step 3:

  • MEC retains the right to alter or adjust any of the terms and conditions outlined in the Rocksolid Guarantee at any time, solely at MEC's discretion. MEC's decisions regarding the eligibility or ineligibility of an item for return are conclusive.

  • The customer support team is available every day during specific hours. You have two phone numbers to get in touch with them, or else you can use the form.

  • Chat With
    Live Agent

     with our agent or Raise a Ticket with Warranty Valet® to get hassle-free claim assistance!

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Mon-Fri: 6am - 5pm, Sat & Sun: 7am - 4pm (PT)

Contact Address

5940 Ferguson Road,
Richmond, BC-V7B 0B1,

What is covered under the MEC Gears Warranty?

MEC ensures the quality of its products, and every helmet purchased from MEC is protected by the Member Rocksolid Guarantee. The Rocksolid Guarantee is applicable only to purchases made through the official website, at an MEC location, or via the MEC Service Centre.

  • 90-day return policy for electronics

What is NOT covered under the MEC Gears Warranty?

MEC reserves the right to decline returns for items that have exceeded their practical lifespan, regardless of whether they are undamaged or unused. Normal wear and tear, damage from accidents, neglect, regular use, or misuse can contribute to the natural deterioration of items, and such instances are not covered by the guarantee policy.

About MEC Gears

Since 1971, MEC Canada has been offering outstanding products at reasonable prices, providing customers with one of the most robust guarantees available. The durability of their gear is designed to withstand the rigors of outdoor activities, ensuring it lasts through countless adventures. However, the commitment to quality goes beyond durability. Through the MEC Label, you also have access to products crafted from environmentally friendly materials sourced from factories endorsed by MEC. Their in-house design team produces a diverse range of items, from high-quality tents and rugged backpacks to durable hiking pants and winter suits for kids, all offered at excellent value.

Products of MEC Gears

Socks Shoes Boots Sandals Rain Pants Sunglasses Shirts

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of MEC Gears logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of MEC Gears.