MEC will not accept products unless they are in a resalable, new, unused, clean, or gently used condition and function like new. Some products should not be considered for return or exchange due to hygienic reasons.
The time period for returning electronics is 90 days. E-bikes received from the BC Electric Bike Rebate Program can only be exchanged for the same cost or greater value. In accordance with the Member Rocksolid Guarantee, an exchange is only provided if you are able to return the item.
The products purchased via thebay.com or without a member account have a thirty-day duration for returns from the date of purchase. You have to submit a receipt for return or exchange.
Returning the products through physical mail will take approximately five to six weeks to process the return. For warranty-related issues, a photo, details of the problem, and authentic purchase information are required.
MEC retains the right to alter or adjust any of the terms and conditions outlined in the Rocksolid Guarantee at any time, solely at MEC's discretion. MEC's decisions regarding the eligibility or ineligibility of an item for return are conclusive.
The customer support team is available every day during specific hours. You have two phone numbers to get in touch with them, or else you can use the form.
During the warranty process, MEC Gears may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting MEC Gears, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
MEC ensures the quality of its products, and every helmet purchased from MEC is protected by the Member Rocksolid Guarantee. The Rocksolid Guarantee is applicable only to purchases made through the official website, at an MEC location, or via the MEC Service Centre.
90-day return policy for electronics
MEC reserves the right to decline returns for items that have exceeded their practical lifespan, regardless of whether they are undamaged or unused. Normal wear and tear, damage from accidents, neglect, regular use, or misuse can contribute to the natural deterioration of items, and such instances are not covered by the guarantee policy.
Since 1971, MEC Canada has been offering outstanding products at reasonable prices, providing customers with one of the most robust guarantees available. The durability of their gear is designed to withstand the rigors of outdoor activities, ensuring it lasts through countless adventures. However, the commitment to quality goes beyond durability. Through the MEC Label, you also have access to products crafted from environmentally friendly materials sourced from factories endorsed by MEC. Their in-house design team produces a diverse range of items, from high-quality tents and rugged backpacks to durable hiking pants and winter suits for kids, all offered at excellent value.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of MEC Gears logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of MEC Gears.