You should either prefer visiting the Authorized Stockist where the product was bought or calling customer service employed by Tontine for your warranty to be claimed successfully.
Without possessing proof of purchase, which is the receipt, the warranty cannot be claimed, and you cannot have the perks provided by the warranty with an invalid claim.
For evaluation, the Authorized Stockist will send the products given by customers to Tontine, and they require that your products should be in the original packaging, with the cardboard folded between them.
All products are permitted to be returned only when found to be faulty, not for a change of mind or incorrect purchase. Return and exchange policies may vary among different stores.
In case you receive a damaged item, it should be reported within five days of your order being delivered to facilitate a replacement. You can expect an exchange or refund for the damaged, faulty, or incorrectly shipped products only.
On weekdays, the customer service team can be reached, and they commonly take exactly two days to get back to you. If you need a quick response, make a phone call.
Immediately below the contact details, there is a form available with fields for your name, email, phone number, and message.
During the warranty process, Tontine may provide you with one of the following solutions: either a warranty replacement or warranty service during the 10-year warranty period.
10-year guarantee on the Latex and Memory Foam Mattresses
144-168 National Boulevard,
Campbellfield, VIC-3061,
Australia.
If you are having trouble contacting Tontine, submit a claim here.
John Cotton Australia Pty Ltd assures customers that Tontine products will be devoid of significant manufacturing and material-related defects for a period of up to two years when used in typical domestic conditions unless explicitly stated otherwise on the product packaging.
The warranty does not apply if the product is not sold by Tontine or by an Authorized Stockist or Distributor of Tontine, is not purchased in Australia, is used for commercial purposes, or is not manufactured by Tontine.
Our claim assistance covers all Tontine products, including:
| Product name |
|---|
| Pillows |
| Mattress Toppers |
| Electric Blankets |
| Mattress Protectors |
| Bath Towels |
| Kids Bed Sheets |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Tontine logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Tontine.