3 Simple Steps for Tervis Tumbler Warranty Claim:

Step 1:

  • There are countless benefits available to you after completing the product registration. The listed advantages include activation of a lifetime guarantee, exclusive membership offers, a sneak peek at new merchandise, crucial product-related updates, and more.

  • All Tervis retail stores will accept the Tervis guarantee returns. Tervis requests that you go through the instructions for your product to be replaced before filling out the guarantee replacement form. The guarantee scheme does not cover drinkware accessories.

Step 2:

  • Within thirty days from the purchase date, to claim the refund of the sales price and tax, the products must be returned with a receipt or packing slip. You should return the products in new and unused condition along with their original packing materials.

  • The return policy is only for online purchases. The retail stores of Tervis will reject the return of products purchased online. You have to contact Tervis' third parties where the purchase was made.

Step 3:

  • Shipping costs and personalized or customized items are non-refundable. All purchases from the Outlet are considered final sales and cannot be returned.

  • The official website provides you FAQ section to make you clear prior to reaching out to the customer service department.

  • Chat With
    Live Agent

     with our agent or Raise a Ticket with Warranty Valet® to get hassle-free claim assistance!

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Mon-Fri: 9am - 6pm(ET)

Contact Address

4849 Plantation Blvd,
North Port, Florida-34289,

What is covered under the Tervis Tumbler Warranty?

Tervis Tumblers guarantees that all products will be free from manufacturing and material defects. The manufacturer will either replace or repair all products returned during the guarantee period. Tervis Guarantees apply solely to drinkware used for personal use.

  • 30-day return or exchange policy

  • Lifetime guarantee

What is NOT covered under the Tervis Tumbler Warranty?

The guarantee does not extend to items damaged due to improper care, abuse, or normal wear and tear (such as fading, scratching, staining), including stainless steel products exhibiting chips, dents, fading, or peeling.

About Tervis Tumbler

Tervis, a third-generation American-owned and operated company, is celebrated for the robust construction of its drinkware, the enduring appeal of its decorations and designs, and the time-tested insulation qualities. Jake Winslow endeared Tervis Tumblers to the Florida coastal experience by emphasizing three key elements: superior quality, customization options, and a lifetime guarantee. Proudly presenting a varied product portfolio, Tervis caters to outdoor entertaining, on-the-go hydration, and everyday drinkware needs.

Products of Tervis Tumbler

Classic Tumblers Water Bottles Mugs Straw Tumblers Wide Mouth Bottles

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Tervis Tumbler logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Tervis Tumbler.