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All Tervis retail stores will accept the Tervis guarantee returns. Tervis requests that you go through the instructions for your product to be replaced before filling out the guarantee replacement form. The guarantee scheme does not cover drinkware accessories.
Within thirty days from the purchase date, to claim the refund of the sales price and tax, the products must be returned with a receipt or packing slip. You should return the products in new and unused condition along with their original packing materials.
The return policy is only for online purchases. The retail stores of Tervis will reject the return of products purchased online. You have to contact Tervis' third parties where the purchase was made.
Shipping costs and personalized or customized items are non-refundable. All purchases from the Outlet are considered final sales and cannot be returned.
The official website provides you FAQ section to make you clear prior to reaching out to the customer service department.
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Tervis Tumblers guarantees that all products will be free from manufacturing and material defects. The manufacturer will either replace or repair all products returned during the guarantee period. Tervis Guarantees apply solely to drinkware used for personal use.
30-day return or exchange policy
The guarantee does not extend to items damaged due to improper care, abuse, or normal wear and tear (such as fading, scratching, staining), including stainless steel products exhibiting chips, dents, fading, or peeling.
Tervis, a third-generation American-owned and operated company, is celebrated for the robust construction of its drinkware, the enduring appeal of its decorations and designs, and the time-tested insulation qualities. Jake Winslow endeared Tervis Tumblers to the Florida coastal experience by emphasizing three key elements: superior quality, customization options, and a lifetime guarantee. Proudly presenting a varied product portfolio, Tervis caters to outdoor entertaining, on-the-go hydration, and everyday drinkware needs.
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