3 Simple Steps for Tervis Tumbler Warranty Claim

Step 1:

• Tervis offers a lifetime guarantee on its drinkware (excluding accessories).

• You can return eligible products at Tervis retail stores for replacement.

• Review product instructions before submitting a guarantee replacement request.

• Product registration helps unlock benefits like updates and offers.

Step 2:

• For refunds, return items within 30 days of purchase.

• Products must be unused, in original packaging, with receipt or packing slip.

• Personalized and customized items are non-refundable.

• If not purchased from Tervis.com, return the item to the original retailer with receipt.

Step 3:

• Visit the official Tervis website and scroll to the 30 Day Returns section.

• Click on it and enter your Order Number and Shipping Zip Code.

• This helps locate your order and lets you proceed with the return process.

• Warranty may result in a replacement or service under the lifetime guarantee.

Tervis Tumbler Warranty Period:

• 30-day return or exchange policy

• Lifetime guarantee

Real Experiences with Tervis Tumbler Warranty Claims:

Typical Processing Time: Around 3–5 weeks total, including ~30 business days for processing and a few days for refund/replacement.

Reason for Common Delays: Delays usually happen due to missing documents, no proof of purchase, incomplete forms, or shipping/inspection time.

Helpful Tip to make the claim easier: Submit a complete form with receipt and clear defect photos, and double-check eligibility before applying.

Required Documents for Your Tervis Tumbler Warranty Claims:

• Proof of purchase

• Product details