There are countless benefits available to you after completing the product registration. The listed advantages include activation of a lifetime guarantee, exclusive membership offers, a sneak peek at new merchandise, crucial product-related updates, and more.
All Tervis retail stores will accept the Tervis guarantee returns. Tervis requests that you go through the instructions for your product to be replaced before filling out the guarantee replacement form. The guarantee scheme does not cover drinkware accessories.
Within thirty days from the purchase date, to claim the refund of the sales price and tax, the products must be returned with a receipt or packing slip. You should return the products in new and unused condition along with their original packing materials.
The return policy is only for online purchases. The retail stores of Tervis will reject the return of products purchased online. You have to contact Tervis' third parties where the purchase was made.
Shipping costs and personalized or customized items are non-refundable. All purchases from the Outlet are considered final sales and cannot be returned.
The official website provides you FAQ section to make you clear prior to reaching out to the customer service department.
During the warranty process, Tervis Tumbler may provide you with one of the following solutions: either a warranty replacement or warranty service during the lifetime warranty period.
30-day return or exchange policy
Lifetime guarantee
4849 Plantation Blvd,
North Port, Florida-34289,
USA.
Let Warranty Valet assist you in claiming Tervis Tumbler warranty hassle-free.
Tervis Tumblers guarantees that all products will be free from manufacturing and material defects. The manufacturer will either replace or repair all products returned during the guarantee period. Tervis Guarantees apply solely to drinkware used for personal use.
The guarantee does not extend to items damaged due to improper care, abuse, or normal wear and tear (such as fading, scratching, staining), including stainless steel products exhibiting chips, dents, fading, or peeling.
Our claim assistance covers all Tervis Tumbler products, including:
| Product name |
|---|
| Classic Tumblers |
| Water Bottles |
| Mugs |
| Straw Tumblers |
| Wide Mouth Bottles |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Tervis Tumbler logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Tervis Tumbler.