Swan Appliances suggests registering your product within 30 days of purchase, providing valid proof of purchase to qualify for warranty claims. The user manual of the product provides you with the duration of the warranty.
Kindly verify the appliance's model number, which can be found on the rating label and starts with an 'S.'
Along with this, attach proof of purchase, provide a description of the fault, and include any relevant images or a brief video clip that could assist them in identifying the issue.
Should your product exhibit faults within the initial 30 days of ownership, you have the option to request a complete refund or a replacement. A complimentary returns label will be provided for faulty goods returned to them. However, any expenses incurred for returning faulty goods at your own cost will not be reimbursed.
In the event that you identify a fault within the initial six months of purchase and attempts at repair or replacement prove unsuccessful, you retain the right to reject the goods. This entitles you to either a full refund or a reduction in price if you decide to keep the product.
They will issue a refund for the majority of goods as long as they are returned to them within 30 days of receipt, in their original packaging, and in unused, complete condition.
Upon receipt and processing of your product into the system, you can anticipate receiving an email notification regarding either your refund or exchange. Reimbursements will be credited back to the initial payment method used for the purchase.
The customer service team has addressed nearly all categories. You can locate responses to inquiries regarding delivery, orders, product care and availability, payments, promotions, rewards, and technical support.
During the warranty process, Swan Appliances may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period. Excluding large appliances and commercial products, all other products have a 2-year warranty.
2-year warranty excluding larger appliances and commercial products
For further info, Kindly Get in touch with Swan Appliances via this email.
[email protected]PO Box 3117,
Stoke-on-Trent-ST4 9GD,
United Kingdom.
If you are having trouble contacting Swan Appliances, submit a claim here.
The warranty is applicable in case of any defect arising from faulty materials or workmanship within the specified warranty period. To avail of the warranty, the product must be returned to the retailer along with proof of purchase. Furthermore, proper installation and usage of the product in accordance with the instructions provided in this guide are necessary.
The warranty does not cover accidental damage or incorrect usage. Additionally, if any repairs have been undertaken by a third party, the warranty becomes void. It is also void if non-genuine parts or spare parts have been utilized with the appliance or if the products were purchased from an unauthorized distributor.
Our claim assistance covers all Swan Appliances products, including:
| Product name |
|---|
| Toasters |
| Kettles |
| Air Fryers |
| Freezers |
| Fridges |
| Knives |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Swan Appliances logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Swan Appliances.