Look at the steps carefully to initiate the Swan Appliances warranty claim.
Swan Appliances suggests registering your product within 30 days of purchase, providing valid proof of purchase to qualify for warranty claims. The user manual of the product provides you with the duration of the warranty.
Kindly verify the appliance's model number, which can be found on the rating label and starts with an 'S.'
Along with this, attach proof of purchase, provide a description of the fault, and include any relevant images or a brief video clip that could assist them in identifying the issue.
Should your product exhibit faults within the initial 30 days of ownership, you have the option to request a complete refund or a replacement. A complimentary returns label will be provided for faulty goods returned to them. However, any expenses incurred for returning faulty goods at your own cost will not be reimbursed.
In the event that you identify a fault within the initial six months of purchase and attempts at repair or replacement prove unsuccessful, you retain the right to reject the goods. This entitles you to either a full refund or a reduction in price if you decide to keep the product.
They will issue a refund for the majority of goods as long as they are returned to them within 30 days of receipt, in their original packaging, and in unused, complete condition.
Upon receipt and processing of your product into the system, you can anticipate receiving an email notification regarding either your refund or exchange. Reimbursements will be credited back to the initial payment method used for the purchase.
The customer service team has addressed nearly all categories. You can locate responses to inquiries regarding delivery, orders, product care and availability, payments, promotions, rewards, and technical support.
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The warranty is applicable in case of any defect arising from faulty materials or workmanship within the specified warranty period. To avail of the warranty, the product must be returned to the retailer along with proof of purchase. Furthermore, proper installation and usage of the product in accordance with the instructions provided in this guide are necessary.
2-year warranty excluding larger appliances and commercial products
The warranty does not cover accidental damage or incorrect usage. Additionally, if any repairs have been undertaken by a third party, the warranty becomes void. It is also void if non-genuine parts or spare parts have been utilized with the appliance or if the products were purchased from an unauthorized distributor.
Swan UK is dedicated to transforming dream-on-trend kitchens into reality for their customers. They achieve this by providing affordable, iconic cookware and appliance collections renowned for their stylish design and outstanding performance. As a lifestyle brand, Swan is focused on enhancing everyday moments. The 'Swan Brand' name was officially registered by Bulpitt & Sons Ltd., brass founders, in the early 20th Century. Swan takes pride in the fact that each product is conceived and designed at its UK headquarters, supported by a robust 160-strong team, which includes in-house designers, a customer support team, and quality control.
Warranty Claim Specialist
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Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
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