Step 1:

  • Returning the product can be done within the first two years after you make the purchase.

  • All products should be returned to the dealer or reseller for a replacement. You cannot send back the products without prior approval and an RMA number.

  • You should contact the customer support team, which can provide assistance and instructions on how to return the products that are under the warranty period.

  • Within the warranty duration, your product will undergo repair or replacement at no cost, with the exception of any associated shipping and handling fees. 

Step 2:

  • The customer support page serves as a comprehensive solution for various support-related matters, including support ticket requests, checking warranty status, and more.

  • During the warranty process, Cooler Master may provide one of the following solutions: a warranty replacement or warranty service during the warranty period. They offer a 1-year warranty for most products and a 3 to 10-year warranty on power supply units.

Step 3:

  • To complete the product registration process, kindly fill out the form, providing essential details including your personal information, such as full name, contact information, and residential address.

  • The status of your warranty can be inspected once you supply the serial number of the product, which is visible on the printed barcode.

Cooler Master Warranty Period:

  • 1-year warranty for most of the products

  • 3-10 year warranty on power supply units

Cooler Master Contact Information:

Email Support

[email protected]

Contact Address

2021 E Locust Ct,
Ontario, CA-91761,
Canada.

Chat or Submit a Claim

Let Warranty Valet assist you in claiming Cooler Master warranty hassle-free.

What is covered under the Cooler Master Warranty?

Cooler Master warranty is applicable to:

  • Material and workmanship defects
  • The original consumer
  • Replacement

What is NOT covered under the Cooler Master Warranty?

Cooler Master warranty excludes:

  • Improper installation
  • Normal wear and tear
  • Unauthorized repairs
  • Removed serial numbers, alterations
  • Third-party products
  • Accessories like USB cables, extension cables, adapter cables, adapters, power cords, screws

Products of Cooler Master:

Our claim assistance covers all Cooler Master products, including:

Product name
CPU Air Coolers
CPU Liquid Coolers
Case Fans
Chairs
Desks

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Cooler Master logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Cooler Master.