The technician team will not start the service for your product unless you make a service request by providing them with your name, proof of purchase, service address, phone number, email, and an attachment of photos and videos along with a short explanation.
The job log will be initiated by Studio Bagno for the service after they receive the service request form. They will get back to you within 24 hours.
A 90-day period from the date of product delivery has been set as the timeframe for returning the product to the Studio Bagno warehouse. Products in excellent condition should never be returned.
Specially made orders and products supplied against project quotas will be rejected in the event you return them. All returns will incur a 25% return fee.
The knowledgeable customer service team warmly welcomes and encourages all feedback, questions, or requests for information. They are here to assist you and ensure your inquiries are addressed promptly and thoroughly.
Please utilize the form provided to submit your message, and rest assured, they will promptly respond to your inquiry.
During the warranty process, Studio Bagno Bathware may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
For further info, Kindly Get in touch with them via this email.
If you have trouble contacting Studio Bagno Bathware, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
If a product with a visible defect is installed, Studio Bagno may still replace it under warranty, but the cost of labor will be the responsibility of the customer or installer. The date of purchase is assumed as the commencing date of the warranty period.
1-year warranty on toilet seats, and basin accessories
2-year warranty on in-wall cisterns
10-year warranty on baths
The warranty will be void if the customer is unable to provide proof of purchase for the product. Additionally, if items are not installed by a licensed installer, particularly for products connected to water lines requiring a licensed plumber, the warranty will not apply. Custom alterations made by installers to products, such as modifications to cisterns or valves, will also invalidate the warranty. Damage to ceramic or metal parts caused by abrasive cleaners or cleaning agents containing chlorine or acids, as well as failure to comply with Studio Bagno's cleaning instructions, will void the warranty. In the case of valves, if they are running due to lines not being flushed, the warranty will not apply. Lastly, fixing basins to tops or walls with epoxy resin will also result in the warranty being voided.
For 16 years, Studio Bagno has been dedicated to designing, developing, and curating a select range of bathware for discerning Australians who prioritize quality, aesthetics, and functionality. As an Australian brand committed to delivering the finest bathware, each piece reflects its emphasis on aesthetics, quality, and practicality. Collaborating closely with the Australian design community and esteemed European manufacturers, Studio Bagno has established itself as a reputable brand synonymous with quality, introducing innovative contemporary pieces to the Australian market. This commitment to cutting-edge design and sourcing has led to Studio Bagno's bathware products being utilized in a diverse range of commercial and residential projects across Australia.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Studio Bagno Bathware logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Studio Bagno Bathware.