The technician team will not start the service for your product unless you make a service request by providing them with your name, proof of purchase, service address, phone number, email, and an attachment of photos and videos along with a short explanation.
The job log will be initiated by Studio Bagno for the service after they receive the service request form. They will get back to you within 24 hours.
A 90-day period from the date of product delivery has been set as the timeframe for returning the product to the Studio Bagno warehouse. Products in excellent condition should never be returned.
Specially made orders and products supplied against project quotas will be rejected in the event you return them. All returns will incur a 25% return fee.
The knowledgeable customer service team warmly welcomes and encourages all feedback, questions, or requests for information. They are here to assist you and ensure your inquiries are addressed promptly and thoroughly.
Please utilize the form provided to submit your message, and rest assured, they will promptly respond to your inquiry.
1-year warranty on toilet seats, and basin accessories
2-year warranty on in-wall cisterns
10-year warranty on baths
Unit 1, 331 Newbridge Road,
Moorebank, NSW-2170,
Australia.
Let Warranty Valet assist you in claiming Studio Bagno Bathware warranty hassle-free.
If a product with a visible defect is installed, Studio Bagno may still replace it under warranty, but the cost of labor will be the responsibility of the customer or installer. The date of purchase is assumed as the commencing date of the warranty period.
The warranty will be void if the customer is unable to provide proof of purchase for the product. Additionally, if items are not installed by a licensed installer, particularly for products connected to water lines requiring a licensed plumber, the warranty will not apply. Custom alterations made by installers to products, such as modifications to cisterns or valves, will also invalidate the warranty. Damage to ceramic or metal parts caused by abrasive cleaners or cleaning agents containing chlorine or acids, as well as failure to comply with Studio Bagno's cleaning instructions, will void the warranty. In the case of valves, if they are running due to lines not being flushed, the warranty will not apply. Lastly, fixing basins to tops or walls with epoxy resin will also result in the warranty being voided.
Our claim assistance covers all Studio Bagno Bathware products, including:
| Product name |
|---|
| Wall Hung Basins |
| Toilet Suites |
| Inset Basins |
| Bidettes |
| Rimless Toilets |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Studio Bagno Bathware logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Studio Bagno Bathware.