If any of their products fail to meet your expectations or for product-specific warranty inquiries, please reach out to Stormtech. Their knowledgeable customer service team will handle your inquiry with professionalism.
Your name, email, subject, and message must be submitted compulsorily in the contact form as these fields are mandatory.
According to the Australian Consumer Law, you have the right to receive a replacement or refund for a major failure, as well as compensation for any other reasonably foreseeable loss or damage.
You also have the right to have the goods repaired or replaced if they do not meet acceptable quality standards, provided that the failure is not considered a major one.
Returns will be accepted for any stock orders within a 6-month period from the invoice date, provided that the items are in the same condition as when they left Stormtech. Stormtech does not accept returns for Made to Length, Custom, or orders with special finishes.
To initiate the return of your goods, you must submit a credit claim to Stormtech's accounts team. Upon acceptance of the credit claim, you will be responsible for arranging the freight of the goods back to Stormtech. A restocking fee may or may not be applied according to your situation.
During the warranty process, Stormtech Drains may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting Stormtech Drains, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Stormtech products are guaranteed to be free from any defects in materials and workmanship, subject to the terms and conditions outlined. All warranty periods commence from the date of purchase. The warranty covers only defects that result exclusively from faulty materials or workmanship.
7-year warranty on the electroplating metallic finish, PVD coating, and anodized aluminium
10-year warranty on uPVC, stainless steel, electropolishing, and powder coating
The warranty excludes defects resulting from various factors, including but not limited to the installation of products not following our installation instructions and guidelines or the appropriate standard (plumbing code AS3500) and relevant statutory and local requirements in the state or territory of installation; improper handling, cleaning, and maintenance as per individual product care statements; and accidental damage, alterations, or neglect of any kind.
Founded by John Creighton in 1989, Stormtech is an Australian family business. Their drainage design, known for its elegant finish and efficient surface water removal, became the standard and was patented as the Stormtech 65ARG Slimline linear drain. In 2004, Stormtech received a Design Mark at the Australian Design Awards for this innovative design. Since 2006, Stormtech has been an active member of the Standards Australia Committee, contributing to the development of codes related to linear drainage in bathrooms and other plumbing products.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Stormtech Drains logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Stormtech Drains.