3 Simple Steps for simmons Warranty Claim

Step 1:

• Before beginning, you must find the white label attached to the head or side of your mattress. This tag contains a specific "Warranty Code" (such as A, B, H, or K) that determines the length and terms of your coverage.

• Confirm that your issue is a result of a manufacturing defect rather than "normal wear and tear." The warranty specifically covers visible permanent indentations (typically 1.5 inches or greater) and physical flaws like sagging or wires that have broken through the fabric.

• Ensure you are the original purchaser and have your dated sales receipt ready; the warranty is non-transferable and requires proof of purchase from an authorized dealer to validate the claim.

Step 2:

• To initiate the process, contact your original Simmons dealer where the purchase was made. If the dealer is no longer in business or you have moved, you can open a digital intake ticket directly through the official Simmons or Beautyrest support portal.

• You will need to provide the model name, the order number, and clear details from the label tag.

• High-quality photographs are essential for assessment. You will typically be asked to provide an overview shot of the mattress, a photo of the label tag, and a measurement photo using a straight edge (like a yardstick) across the indentation with a ruler showing the depth of the dip.

Step 3:

• If the claim is approved, the company will, at its discretion, repair or replace the defective mattress with a comparable model; please note that while the product is covered, the consumer is typically responsible for inspection and transportation fees.

• While submitting your claim, you are highly encouraged to complete your Product Registration via the official website; this links your home address to your purchase, making it easier to receive safety updates and future technical support.

• Once the request is processed, a service representative will coordinate the delivery of your replacement; ensure your existing mattress is free of any stains or soil, as hygiene issues will void the warranty entirely.

simmons Warranty Period:

• Code A: 10 Year (Limited).

• Code H: 5 Year (Limited).

• Code J: 3 Year (Limited).

• Code B: 1 Year (Limited).