3 Simple Steps for burga Warranty Claim

Step 1:

• Before beginning, confirm that your accessory issue is a result of a manufacturing flaw rather than "normal wear and tear." The protection plan is specifically designed for factory-related failures such as print peeling, structural cracking, or hardware malfunctions and excludes accidental damage like drops, scratches from keys, or natural aging.

• Ensure your product was purchased directly from the official BURGA website or an authorized retailer, as the company requires a valid order history to verify the start of your coverage window.

• Note that the warranty applies to the original purchaser and covers the replacement of the defective item with the same model and design originally ordered.

Step 2:

• To initiate the process, navigate to the specialized contact us section on the website to open a digital support ticket.

• You must provide your Order Number (e.g., #US12345) and the email address used during checkout to help the technical team verify your purchase records.

• High-quality photographs of the defect are required for assessment. Be sure to include a clear shot of the specific problem area and an overall photo of the product to show its general condition.

Step 3:

• If the digital claim is approved, the company will typically ship a replacement of the same item to you at no additional cost. If the original design is discontinued, you may be offered a comparable alternative.

• Once the team processes your request, you will receive a confirmation email with the new tracking information.

• In most cases, you are not required to return the faulty plastic case. However, the company may ask you to dispose of it responsibly.

burga Warranty Period:

• Phone Cases & Accessories: 12 Months

• Screen Protectors: 30 Days

• Drinkware & Lifestyle: 12 Months.