The Customer Care Center is ready and accessible to assist you with any questions regarding their products and to provide the necessary information you may need.
Customers who have purchased Shintenchi furniture have multiple options for filing a claim: either by phone or email.
If you are not satisfied with your purchase, you have 30 days from the delivery date to return the item. Returns will not be accepted after this 30-day period.
If you are reporting a quality issue, please provide your order number and attach clear photos of the item that clearly show the problem. All items must be returned in their original condition, free from scratches or signs of wear, and must not be resized or modified in any way.
After your return is received and inspected, you will receive an email confirming that your item has been received. The email will also inform you of the approval or rejection of your refund.
If approved, they will issue a credit to your credit card or original payment method within 7 business days.
30-day return policy
Let Warranty Valet assist you in claiming Shintenchi Furniture warranty hassle-free.
The warranty provides coverage for any defects in materials or workmanship that arise during normal use, starting from the date of purchase. If your product malfunctions due to these issues, the warranty provider will handle repairs or offer a replacement at no cost to you. If your sofa bed has thin foam, a damaged backrest, unsupportive cushions, inadequate bedding, or sagging seat support, or if your sofa has sagging cushions, a loose or wobbly frame, or broken springs, Shintenchi Furniture will repair these issues.
The warranty does not cover used or refurbished products, nor does it extend to any damage resulting from misuse or abuse. Additionally, modifications made to the product are not eligible for warranty coverage, and neither are lost or stolen items.
Our claim assistance covers all Shintenchi Furniture products, including:
| Product name |
|---|
| Convertible Sectional Sofa Couch |
| Patio Furniture Sets |
| Adjustable Desks |
| Christmas Lighted Reindeer and Sleigh Decor |
| Kitchen Island Cart with Storage |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Shintenchi Furniture logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Shintenchi Furniture.