If you experience any issues while using their product, please don't hesitate to reach out to them, and they will strive to assist you within 24 hours.
Their team of approachable and knowledgeable customer service representatives is ready to assist you in getting started.
In order to qualify for a return, your product must remain in its original condition and packaging, with all tags securely attached.
To guarantee that your exchange is processed, please ensure it is postmarked within the 30-day period.
Amazon serves as the platform where you can access information regarding return and warranty policies, as well as pricing details. Additionally, Amazon acts as the seller of these products.
The maintenance period extends for three years from the date of product receipt. This includes maintenance for wheels, pull rods, zipper heads, handles, and password locks (other parts are excluded from maintenance coverage).
During the warranty process, Hanke Luggage may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting Hanke Luggage, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Most products come with a manufacturer's warranty, usually commencing from the date of purchase. Should you encounter any issues covered by this warranty during the specified period, you will be directed to the manufacturer for assistance.
3-year warranty
The warranty excludes incidents related to normal wear and tear, any product that has been inaccurately described or significantly misrepresented, intentional damage, loss, theft, or items that cannot be traced.
Since its establishment in 2001, Hanke has emerged as a leading luggage brand in China, specializing in the creation and design of bags and suitcases tailored to meet the changing requirements of contemporary travelers. Known for its outstanding quality and functional attributes, Hanke Luggage presents a variety of products featuring durable zippered compartments, TSA-approved locks, and smooth-rolling wheels, ensuring a seamless and secure travel experience. With a diverse array of luggage styles and colors, the brand enables travelers to discover the ideal match for their individual preferences, simplifying the identification of their belongings on any luggage carousel.
Our claim assistance covers all Hanke Luggage products, including:
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Hanke Luggage logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Hanke Luggage.