PlayStore & App Store
3 Simple Steps for Serta Warranty Claim
Step 1:
To start a warranty claim for Serta, complete the official warranty registration or claim form and keep your proof of purchase, mattress law tags, and product photos ready.
Each law tag should include the tag number and SKU, which are required for warranty verification.
You’ll also need to provide your contact details and a clear explanation of the issue along with supporting images of the defect.
Step 2:
If a return or warranty inspection is required, submit the appropriate return/request form through Serta support.
After submission, Serta will email you with the next steps for pickup, return, or claim processing.
If approved for a refund, the amount is typically credited back to the original payment method after the return is completed.
Step 3:
Refund processing may take 5–10 business days depending on your financial institution and payment provider.
Serta customer service will review the issue and determine whether the product qualifies under the applicable warranty coverage.
For products purchased in specific regions like Canada or Puerto Rico, customers may need to contact the regional customer support team directly for assistance.
Serta Warranty Period:
Serta offers limited warranties ranging from 1 to 20 years
Real Experiences with Serta Warranty Claims:
Typical Processing Time: Most Serta warranty claims are reviewed within 7–10 business days, while replacement processing may take a few additional weeks depending on retailer coordination.
Reason for Common Delays: Delays usually happen due to missing receipts, unclear mattress photos, law tag verification, stain/liquid damage issues, or retailer approval dependencies.
Helpful Tip to make the claim easier: Submit clear sag-depth photos, law tag images, proof of purchase, and use a mattress protector to avoid claim rejection due to stains.
Required Documents for Your Serta Warranty Claims:
Proof of purchase or sales receipt
Mattress law tag photo
Serta Contact Information:
Contact Address
2451 Industry Avenue,
Doraville, GA 30360, USA.
Useful Links:
What is covered under the Serta Warranty?
Serta provides warranty for:
- Issues with materials used to construct the mattress
- Excessive sagging or indentations exceeding a specified depth
- Defects or breaks in springs and coils
What is NOT covered under the Serta Warranty?
Serta warranty does not cover the following:
- Transportation and inspection costs
- Tears or burns
- Sold as floor samples
- Purchased from second-hand sources
- Received as a gift from a third party
- Damage to the mattress cover caused by improper care
Serta Warranty FAQs
Does Serta provide warranty coverage for mattresses and adjustable beds?
Yes, Serta offers warranty coverage for eligible products such as Serta Perfect Sleeper, Serta iComfort, hybrid mattresses, and adjustable bases against manufacturing defects under normal residential use.
How do I file a Serta mattress warranty claim?
To submit a claim for a Serta mattress, Serta memory foam mattress, or Serta hybrid mattress, contact Serta customer support with proof of purchase, mattress model details, and photos showing the issue.
Are Serta iComfort and hybrid mattresses covered under warranty?
Yes, products like the Serta iComfort Hybrid, iComfort by Serta, and Serta iSeries Hybrid mattresses are generally covered if defects such as sagging or foam issues occur during the warranty period.
Does Serta warranty cover adjustable bases and motion beds?
Eligible products such as the Serta adjustable base, Motion Air adjustable base, and split king adjustable bed may include warranty protection for mechanical or electrical defects.
What mattress problems are covered under Serta warranty?
The warranty may cover visible sagging, broken coils, foam splitting, or manufacturing defects in products like the Serta Perfect Sleeper mattress, Serta plush mattress, and Serta pillow top mattress.
What is not covered under Serta mattress warranty?
Normal softening, comfort preference changes, stains, misuse, or damage caused by improper foundations are usually not covered for products like the Serta king mattress or Serta queen mattress.
Are Serta mattresses bought on sale still covered by warranty?
Yes, mattresses purchased during a Serta mattress sale or promotional event are generally eligible for warranty coverage if bought through authorized retailers.
Can I claim warranty for Serta mattresses in a box?
Yes, products such as the Serta mattress in a box, Serta bed in a box, and foam mattress collections may qualify for warranty support if manufacturing defects are confirmed.
Do I need proof of purchase for a Serta warranty claim?
Yes, proof of purchase is usually required for products like the Serta Perfect Sleeper Elite, Serta CF3000, or Serta iComfort Queen to verify warranty eligibility and purchase date.
Where can I contact Serta for warranty support?
You can get assistance through the official Serta Customer Support page for help with warranty claims, mattress support, and adjustable base service.
Products of Serta:
Our complete claim assistance covers all Serta products, including:
| Product name |
|---|
| Mattresses |
| iComfortPro Mattress |
| iComfort Mattress |
| Perfect Sleeper X Hybrid |
| Perfect Sleeper X Quilted Hybrid |
| Perfect Sleeper Innerspring |
| Perfect Sleeper Hybrid |
| Perfect Sleeper Sleep Excellence |
| Sleep to Go Hybrid Mattress |
| iSeries Hybrid |
| Bed Frames |
| Serta Motion Air Adjustable Base |
| Serta Motion Essentials Adjustable Base |
| Serta Motion Perfect Adjustable Base |
| Serta Motion Renew Adjustable Base |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Serta logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Serta.