To begin with the Serta Warranty Registration, click this Serta Warranty form to start the registration process.
If you have a problem with any accessory or foundation purchased in Canada or Puerto Rico, please leave this form and contact the customer service team directly at the address below.
It will take approximately 7 to 12 minutes to complete the Serta warranty claim form. Please fill in the necessary information requested to commence the Serta warranty claim.
It is necessary to register the mattress with the relevant law tags. Additionally, verify the purchase of the mattress by obtaining a receipt, invoice, or other evidence of the purchase. Finally, photographs of the issue should be submitted.
Each tag needs to have a tag number and a SKU. Take a look at your tag and kindly fill in your contact details with the required details about your product. Finally, submit your form.
Visit the official website and look for a "Contact Us" section. There, you find a contact form to reach out to their support team.
If you have a problem with your Serta product, you should contact Serta customer service. They will help you determine if your product is covered by the warranty and, if so, how to file a claim.
Serta offers limited warranties ranging from 1 to 20 years, depending on the specific mattress model
2451 Industry Avenue,
Doraville, GA-30360,
USA.
This limited warranty from Serta safeguards the original purchaser from material and workmanship defects during the warranty period (see the law tag for the warranty code). Warrants typically relate to defects in the material used to construct the mattress or problems associated with the mattress's construction. Excessive sagging and indentations that exceed a specified depth (generally 1.5 inch or more) are covered by warranties, thus ensuring that the mattress retains its essential support properties. If the mattress contains springs and coils, a warranty may cover defects or breaks in those components. Furthermore, warranties may cover substantial and long-lasting body impressions that influence the mattress's comfort and support.
The warranty coverage of the Serta warranty does not include items not specifically listed in the warranty coverage section, such as: (a) transportation and inspection costs; (b) mattresses used in hotel, motel, or institutional settings; (c) mattresses sold or as floor samples; (d) mattresses purchased from second hand sources; (e) mattresses purchased as a gift from a third party; (e) mattress height; (f) comfort preference; (g) corner guards; (e) bent perimeter border rods; (i) sleep sets for Innerspring models; (j) replacement of another piece of a sleep set, unless it is also defective; mattress damage due to misuse or abuse of the mattress; (i) mattress damage caused by an inappropriate foundation; sheet fit; (i) fabric stains and soiling; (ii) tears or burns; (iii) mattress cover damage caused by improper care, including removal of cover; and mattress fabric (except for All Foam mattresses). The warranty coverage does not include changes in softness or recovery time over time, as long as the mattress is made of memory foam or latex materials.
Our claim assistance covers all Serta products, including:
| Product name |
|---|
| Mattresses |
| iComfortPro Mattress |
| iComfort Mattress |
| Perfect Sleeper X Hybrid |
| Perfect Sleeper X Quilted Hybrid |
| Perfect Sleeper Innerspring |
| Perfect Sleeper Hybrid |
| Perfect Sleeper Sleep Excellence |
| Bed Frames |
| Serta Motion Air Adjustable Base |
| Serta Motion Essentials Adjustable Base |
| Serta Motion Perfect Adjustable Base |
| Serta Motion Renew Adjustable Base |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Serta logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Serta.