3 Simple Steps for Serta Warranty Claim:

Step 1:

  • To begin with the Serta Warranty Registration, click this Serta warranty form to start the registration process.

  • If you have a problem with any accessory or foundation purchased in Canada or Puerto Rico, please leave this form and contact the customer service team directly at the address below.

Step 2:

  • It will take approximately 7 to 12 minutes to complete this form. Please fill in the necessary information requested to claim your warranty.

  • It is necessary to register the mattress with the relevant law tags. Additionally, verify the purchase of the mattress by obtaining a receipt, invoice, or other evidence of the purchase. Finally, photographs of the issue should be submitted.

  • Each tag needs to have a tag number and a SKU. Take a look at your tag and kindly fill your contact details with the required details about your product. Finally submit your form.

Step 3:

  • Visit the official website and look for a "Contact Us" section. There, you find a contact form to reach out to their support team.

  • If you have a problem with your Serta product, you should contact Serta customer service. They will help you determine if your product is covered by the warranty and, if so, how to file a claim.

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Phone Number


Mon-Thu: 10am - 7pm, Fri: 10am - 3pm(EST)

Contact Address

2451 Industry Avenue,
Doraville, GA-30360,

What is covered under the Serta Warranty?

This limited warranty from Serta safeguards the original purchaser from material and workmanship defects during the warranty period (see the law tag for the warranty code). Warrants typically relate to defects in the material used to construct the mattress or problems associated with the mattress's construction. Excessive sagging and indentations that exceed a specified depth (generally 1.5 inch or more) are covered by warranties, thus ensuring that the mattress retains its essential support properties. If the mattress contains springs and coils, a warranty may cover defects or breaks in those components. Furthermore, warranties may cover substantial and long-lasting body impressions that influence the mattress's comfort and support.

  • 1, 5, 8, 10, 15, and 20 total limited warranty period depends on the model of the mattresses

What is NOT covered under the Serta Warranty?

The warranty coverage of the Serta warranty does not include items not specifically listed in the warranty coverage section, such as: (a) transportation and inspection costs; (b) mattresses used in hotel, motel, or institutional settings; (c) mattresses sold or as floor samples; (d) mattresses purchased from second hand sources; (e) mattresses purchased as a gift from a third party; (e) mattress height; (f) comfort preference; (g) corner guards; (e) bent perimeter border rods; (i) sleep sets for Innerspring models; (j) replacement of another piece of a sleep set, unless it is also defective; mattress damage due to misuse or abuse of the mattress; (i) mattress damage caused by an inappropriate foundation; sheet fit; (i) fabric stains and soiling; (ii) tears or burns; (iii) mattress cover damage caused by improper care, including removal of cover; and mattress fabric (except for All Foam mattresses). The warranty coverage does not include changes in softness or recovery time over time, as long as the mattress is made of memory foam or latex materials.

About Serta

Serta is a leading mattress brand with a long-standing reputation for providing comfortable and high-quality mattresses. With decades of experience in the industry, the brand is renowned for its cutting-edge designs, which incorporate cutting-edge technologies such as memory foam and gelled materials to improve sleep. Serta mattresses are renowned for their commitment to providing a restful night's sleep, and they offer a wide selection of mattresses to suit a variety of preferences, from soft to firm. Their commitment to quality and customer satisfaction has earned Serta's reputation as a reliable choice for sleep lovers around the world.

Products of Serta

Perfect Sleeper Innerspring Perfect Sleeper Hybrid Perfect Sleeper Mattress-in-a-Box Foam Perfect Sleeper Mattress-in-a-Box Hybrid Perfect Sleeper Sleep Excellence

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

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Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Serta logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Serta.