Step 1:

  • To initiate any warranty claims, you will have to provide the above-mentioned personal and company details along with the necessary product details to complete them. 

  • It includes product condition, purchase date, installation date, installer details, product type, model or part number, product name, serial number, and your issue along with photos for analysis and action of request.

  • The team from Hayward will receive your claim and proceed with the necessary evaluation to determine its eligibility, find the fix, and complete the remaining steps as per your request.

  • You will be assigned an RMA number for the next steps in sending your product to their facility.

Step 2:

  • Hayward maintains excellent customer support. They are equipped and trained enough to resolve any kind of issue you face with Hayward products. 

  • You can also use their contact form to get immediate responses. You can send your concerns and queries with your personal details at any time.

Step 3:

  • You can easily create a Hayward user account by providing your basic details, like first and last name and email address, along with your business details.

  • It can be easily done by providing your personal details along with a detailed product installation address followed by the necessary product details.

  • However, you can consider troubleshooting before applying for the claim. You can even get help from their support for the purpose. This can help you sort the issue in your place.

Hayward Warranty Period:

  • 30-Day Return Policy.

  • 1 to 5-Year Expert Line Warranty Depending On The Type Of Product.

  • 1 to 5-Year Commercial Warranty Depending On The Type Of Product.

  • 2 to 3-Year Open Line Warranty Depending On The Type Of Product.

Hayward Contact Information:

Phone Number

+1-908-355-7995

Mon-Fri: 8 AM - 8 PM (EST)

Contact Address

Hayward Holdings, Inc.
1415 Vantage Park Drive #400
Charlotte, NC 28203

Chat or Submit a Claim

If you are having trouble contacting Hayward, submit a claim here.

What is covered under the Hayward Warranty?

Hayward warranty covers:

  • Authorized dealers
  • Material and workmanship defects
  • Repair or replacement
  • Claims with proof of purchase

What is NOT covered under the Hayward Warranty?

Hayward warranty excludes:

  • Improper care
  • No proper maintenance
  • Incorrect installation
  • Shipping damages
  • Work stoppages

Products of Hayward:

Our claim assistance covers all Hayward products, including:

Product name
Pumps
Heaters
Filters
Sanitization
Automation
Lighting
Cleaners

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Hayward logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Hayward.