3 Simple Steps for Hayward Warranty Claim:

Step 1:

  • You can easily create a Hayward user account by providing your basic details like first & last name and email address along with your business details like name, your role and detailed address with city, state, zip code and phone number.

  • You must also register your Hayward product after purchasing it to leverage many benefits. It can be easily done by providing your personal details along with a detailed product installation address followed by the necessary product details.

Step 2:

  • To initiate any warranty claims, You will have to provide the above-mentioned personal and company details along with the necessary product details to complete it. It includes product condition, purchase date, installation date, installer details, product type, model or part number, product name, serial number and description of your issue along with photos for analysis and your action of request which you are interested in.

  • The team from Hayward will receive your claim and continue with the necessary evaluation to determine the eligibility of your claim and find the fix and do the rest as per your request. You will be assigned an RMA number for further processes of sending your product to their place.

  • However, you can consider troubleshooting before applying for the claim. You can even get help from their support for the purpose. This can help you sort the issue in your place.

Step 3:

  • Hayward maintains excellent customer support. They are equipped and trained enough to resolve any kind of issue you face with Hayward products. You can always contact them through any sources to have your queries or issues resolved.

  • They have dedicated teams and pages for warranty, rebate center, Hayward insights, FAQs, tools & firmware updates.

  • You can also use their contact form to get immediate responses. You can send your concerns and queries with your personal details at any time.

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Phone Number


Mon-Fri: 8 AM - 8 PM (EST)

Contact Address

Hayward Holdings, Inc.
1415 Vantage Park Drive #400
Charlotte, NC 28203

What is covered under the Hayward Warranty?

All of the products manufactured by Hayward and sold by authorized sources and dealers are always covered by the warranty claim. The warranty period may differ from one product to another because of its specification and applications. There are also specific parts and labor warranties defined for a product. Hence, each product is promised to be free from any type of defect in workmanship and material for the defined period of time. Hayward ai its sole discretion will repair or replace the product or any parts of it found to be defective when you provide them with proper proof of purchase and warranty details.

  • 30-Day Return Policy.

  • 1 to 5-Year Expert Line Warranty Depending On The Type Of Product.

  • 1 to 5-Year Commercial Warranty Depending On The Type Of Product.

  • 2 to 3-Year Open Line Warranty Depending On The Type Of Product.

What is NOT covered under the Hayward Warranty?

Hayward has specifications on the warranty cover. Hence, Any damages due to improper care & maintenance; misuse; improper installation and not following user guidelines in manuals. They are also not liable for the work stoppage, any delay, shipping, cartage, loss of time, loss of use of equipment, inconvenience and loss of profits of any indirect or direct incidental resulting from or attributable to a breach of warranty. You can always know more about what is excluded in the warranty claims on the product manual or visit their website.

About Hayward

Hayward is a leading provider of residential and commercial pool and spa management solutions. They are renowned for their superior quality and innovation. With a long-standing reputation for reliability, energy efficiency and advanced technology, Hayward is a preferred choice for both homeowners and professionals. The brand specializes in pool equipment, from pumps and filters to heaters and automation systems, and has established itself as a leader in sustainability and customer satisfaction. Hayward continues to set new standards for the enjoyment of aquatic leisure and comfort. You can always rely on them for excellent solutions!

Products of Hayward

Pumps Heaters Filters Sanitization Automation Lighting Cleaners

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Hayward logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Hayward.