The warranty claim will always be applicable only to the original purchaser as it is non-transferable.
You will have to send all the proof of purchase including receipt/order confirmation and clear photos of the defect.
If you think you are eligible for the claim, please visit their order return page and click “Defective Product Claim” where you will have to provide essential details.
In addition, they also practice a 90-day return policy. In which you can easily return the product along with a full refund if you are not satisfied with it.
Brooks has removed the product register process and has jumped over to directly contacting their support for any of your concerns including warranty claims.
If customers are not, they are not happy either. Hassle-free customer support of Brooks remains a sample for the statement.
You can directly contact their support through phone calls and emails to their support. You can even rely on text messages, and Facebook and Instagram DMs for the purpose.
If the claim is approved, they will let you know about the procedure for replacement or repair.
Please note that you will be responsible for the shipping to send the product to their place, However, they will ship back the fixed product for free.
Brooks offers a 90-day return policy
3400 Stone Way N, Suite 500,
Seattle, WA-98103,
USA.
Brooks warranty applies to:
Brooks warranty will not be applicable to:
Our claim assistance covers all Brooks products, including:
Product name |
---|
Shoes |
Glycerin Max |
Adrenaline GTS 23 |
Ghost 16 |
Ghost Max 2 |
Revel 7 |
Hyperion GTS 2 |
Caldera 7 |
Divide 5 |
Draft XC Spikeless |
Hyperion Elite LD |
Canopy Jacket |
Luxe Short Sleeve |
Shorts |
Sherpa 5" Short |
Sherpa 5" 2-in-1 Short |
High Point 5" 2-in-1 Short 2.0 |
Pro Kit 3" Split Short |
Pro Kit 8" Half Tight |
Pants |
Spartan Pant 2.0 |
Luxe Jogger |
Source Tight |
High Point Tight |
Source 9" Short Tight |
Momentum Thermal Tight |
Run Visible Tight 2.0 |
Pro Kit 8" Half Tight |
Cascadia 18 GTX |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Brooks logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Brooks.