• 10 Aug, 2023

Brooks can be the best choice for you to choose! In extreme cases, They have a straightforward claim process. It is briefed below,

3 Simple Steps for Brooks Warranty Claim:

Step 1:

  • Brooks has recently revised their principles of functions. According to the update, Brooks has removed the product register process and has jumped over to directly contacting their support for any of your concerns including warranty claims.

  • They have a strict one-year warranty period from the date of purchase of the product which is longer than the period offered by most of the other brands in the market. In addition, They also practise a 90 days return policy. In which you can easily return the product along with a full refund if you are not satisfied with it.

Step 2:

  • Claiming warranty is simplified by Brooks with their simple yet efficient method for the purpose. However, The details required are more or less the same as that of previous warranty claims.

  • The warranty claim will always be applicable only to the original purchaser and as it is non-transferable. You will have to send all the proof of purchase including receipt/order confirmation and clear photos of the defect.

  • If you think you are eligible for the claim, Please visit their order return page and click “Defective Product Claim” where you will have to provide many details including your personal details along with product type, location & date of purchase and order number.

Step 3:

  • Brooks runs the “Run Happy Promise Policy”. Their goal is to keep their customers happy. If customers are not, they are not happy either. Hassle-free customer support of Brooks remains a sample for the statement.

  • If you believe that you are eligible for the claim. You can directly contact their support through phone calls and emails to their support. You can even rely on text messages, Facebook and Instagram DMs for the purpose.

  • If the claim is approved, They will let you know about the procedure for replacement or repair. Please be noted that you will be responsible for the shipping to send the product to their place, However, They will ship back the fixed product for free.

Phone Number


Mon-Fri 6am-5pm PST

Contact Address

3400 Stone Way N, Suite 500
Seattle, WA 98103 USA

What is covered under the Brooks Warranty?

Like any other brand, Brooks will also have a strict evaluation before approving any claim. They are open to claims and are ready to accept claims on defects in workmanship and materials which include sole separation, stitching defects, and other manufacturing defects which can affect the performance or durability of your shoes. You will have to approach them in the best way to make them accept the fault. You can rely on happening services like Warranty Valet to make the claim successful.

  • Run Happy Promise Policy.

  • 2 Year Warranty for all its products.

What is NOT covered under the Brooks Warranty?

Normal wear and tear, misuse, or accidental damage are the defects that will be easily rejected for the warranty claim. Make a note that shoes that are worn will not be accepted for the claim or exchange. Modifications in the shoe like adding custom insoles and much more will also result in the same.

About Brooks

Brooks Sports Inc commonly known as Brook is a prominent American sports company that has a strong hold on the high-performance men’s and women’s sneakers, clothing, and accessories market. People love their designs and the quality of all kinds of products offered by the firm. The brand has been providing us with high-quality products for over a decade. Superior comfort and excellent durability is the specialty of all of their products. Having their headquarters at Seattle, Washington they are supplying their products to over 60 countries world wide.

Products of Brooks

Women's Shoes Men Shoes Apparel of kinds & sizes

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

  • One-Click
    Claim Process

    Sign-Up today to get hassle-free claim assistance with our Home Plan, with support for up to 20 products.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Brooks logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Brooks.