Step 1:

  • The warranty claim will always be applicable only to the original purchaser as it is non-transferable.

  • You will have to send all the proof of purchase including receipt/order confirmation and clear photos of the defect.

  • If you think you are eligible for the claim, please visit their order return page and click “Defective Product Claim” where you will have to provide essential details.

Step 2:

  • In addition, they also practice a 90-day return policy. In which you can easily return the product along with a full refund if you are not satisfied with it.

  • Brooks has removed the product register process and has jumped over to directly contacting their support for any of your concerns including warranty claims.

Step 3:

  • If customers are not, they are not happy either. Hassle-free customer support of Brooks remains a sample for the statement.

  • You can directly contact their support through phone calls and emails to their support. You can even rely on text messages, and Facebook and Instagram DMs for the purpose.

  • If the claim is approved, they will let you know about the procedure for replacement or repair.

  • Please note that you will be responsible for the shipping to send the product to their place, However, they will ship back the fixed product for free.

Brooks Warranty Period:

  • Brooks offers a 90-day return policy

Brooks Contact Information:

Phone Number

+1-855-427-6657

Mon-Fri: 6am-5pm (PT)

Contact Address

3400 Stone Way N, Suite 500,
Seattle, WA-98103,
USA.

Chat or Submit a Claim

If you are having trouble contacting Brooks, submit a claim here.

What is covered under the Brooks Warranty?

Brooks warranty applies to:

  • Materials and workmanship defects
  • Sole separation
  • Stitching defects

What is NOT covered under the Brooks Warranty?

Brooks warranty will not be applicable to:

  • Normal wear and tear
  • Misuse
  • Accidental damages
  • Worn shoes
  • Modifications in the shoes

Products of Brooks:

Our claim assistance covers all Brooks products, including:

Product name
Shoes
Glycerin Max
Adrenaline GTS 23
Ghost 16
Ghost Max 2
Revel 7
Hyperion GTS 2
Caldera 7
Divide 5
Draft XC Spikeless
Hyperion Elite LD
Canopy Jacket
Luxe Short Sleeve
Shorts
Sherpa 5" Short
Sherpa 5" 2-in-1 Short
High Point 5" 2-in-1 Short 2.0
Pro Kit 3" Split Short
Pro Kit 8" Half Tight
Pants
Spartan Pant 2.0
Luxe Jogger
Source Tight
High Point Tight
Source 9" Short Tight
Momentum Thermal Tight
Run Visible Tight 2.0
Pro Kit 8" Half Tight
Cascadia 18 GTX

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Brooks logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Brooks.