3 Simple Steps for Brooks Warranty Claim

Step 1:

• Warranty is non-transferable and applies only to the original purchaser of Brooks Running products.

• Prepare proof of purchase (receipt or order confirmation) and clear photos of the defect.

• Visit the returns page and select “Defective Product Claim” to start the process.

• Provide required product details and issue description for evaluation.

Step 2:

• Brooks offers a 90-day return policy with a full refund if you are not satisfied.

• Product registration is not required; you can directly contact support for warranty claims.

• Returns and claims are handled through the official support or returns portal.

• Keep all purchase and product details ready to speed up the process.

Step 3:

• Contact Brooks support via phone, email, text, or social media (Facebook/Instagram DMs).

• Once approved, you will receive instructions for repair or replacement.

• You are responsible for shipping the product to Brooks for evaluation.

• Brooks will ship the repaired or replacement product back for free.

Brooks Warranty Period:

• Brooks offers a 90-day return policy

Real Experiences with Brooks Warranty Claims:

Typical Processing Time: Brooks is known for fast turnarounds, often issuing refunds within 48 hours of the return package being scanned by FedEx.

Reason for Common Delays: Claims for defects are often delayed if the user sends the product back without prior authorization or fails to provide the required photos of the shoe outsoles.

Helpful Tip to make the claim easier: If you are between sizes or trying a new model, use the Run Happy Promise to test them on a long run; if they cause discomfort or "dead" responsiveness, return them immediately for a full refund.

Required Documents for Your Brooks Warranty Claims:

• Proof of purchase