3 Simple Steps for Salsa Cycles Warranty Claim

Step 1:

• Locate the unique Serial Number stamped on the underside of the bottom bracket shell; this identifier is required for all service actions and registration.

• Visit the Bike & Frame Registration portal on the official Salsa website to link the bike to your profile; this documents your ownership and helps streamline future technical support.

• Secure a digital copy of your original sales receipt from an authorized Salsa retailer, as the manufacturer's guarantee is strictly valid for the original retail purchaser and requires a legitimate proof of purchase.

• Confirm that the frame and fork have not been modified, such as through unauthorized painting or structural alterations, as these will void the hardware guarantee.

Step 2:

• Take your clean product and original proof of purchase to an Authorized Salsa Retailer these shops are the exclusive interface for evaluating potential manufacturing defects.

• Describe the specific issue to the service manager; they will perform a physical diagnostic to determine if the concern is a factory defect or a result of standard operational wear.

• Rule out external causes by ensuring the bike has been maintained according to official standards, as the guarantee does not cover damage from crashes, improper assembly, or use beyond the bike's intended ASTM category.

Step 3:

• If a defect is confirmed by the retailer, they will submit a formal claim to the Salsa warranty department for a final technical determination.

• Coordinate with the retailer regarding the resolution; at the manufacturer's discretion, the defective item will be repaired or replaced with a similar available model

• For frames damaged in ways not covered by the standard policy, ask your dealer about potential options for replacement frames at a loyalty discount through the manufacturer's support programs.

Salsa Cycles Warranty Period:

• Salsa Cycles offers different warranty durations for original owners depending on the product — five years for steel, titanium, and carbon frames (including carbon front triangles), three years for aluminum frames, forks, and components, two years for certain suspension frame parts, and one year for apparel and frame bags.