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3 Simple Steps for SALOMON Warranty Claim
Step 1:
Check that your product is within the applicable warranty period.
Ensure the issue is a manufacturing or material defect and not caused by wear and tear, misuse, poor maintenance, or unauthorized modifications.
Step 2:
Complete the online warranty request form and provide details about the product issue along with your contact information.
Prepare a valid proof of purchase from an authorized Salomon retailer, as it is required for all warranty evaluations.
Submit your claim and supporting information for review; Salomon's customer service team typically responds within 48–72 hours regarding eligibility.
Step 3:
If your claim qualifies for warranty consideration, follow the instructions provided by Salomon for product inspection or return.
Salomon will evaluate the product to determine whether the issue is covered under the limited warranty policy.
Approved claims may result in a repair, replacement, refund, store voucher, or a comparable replacement product, depending on product availability and Salomon's assessment.
SALOMON Warranty Period:
Alpine Bindings: 5 Years from the original purchase date
Winter Sports Outerwear (Jackets & Pants): 3 Years from the original purchase date
All Other Salomon Products: 2 Years from the original purchase date
Real Experiences with SALOMON Warranty Claims:
Typical Processing Time: Most Salomon warranty claims are reviewed and resolved within 2–4 weeks, although repair, replacement, or voucher issuance can take longer depending on product evaluation and inventory availability.
Reason for Common Delays: Common delays include missing proof of purchase, additional product inspection requirements, claims involving potential wear-and-tear damage, or replacement product stock shortages.
Helpful Tip to make the claim easier: Keep your original receipt, purchase only from authorized Salomon retailers, and provide clear photos and a detailed description of the defect when submitting your claim.
Required Documents for Your SALOMON Warranty Claims:
Proof of purchase (receipt or invoice from an authorized retailer)
SALOMON Contact Information:
Contact Address
French Alps
Useful Links:
What is covered under the SALOMON Warranty?
Salomon's warranty covers manufacturing defects in materials or workmanship that occur during normal and intended use of the product. If a defect is confirmed, Salomon may repair or replace the product or defective component.
- Defects in materials
- Manufacturing flaws
- Faulty stitching caused by production defects
- Premature failure of product components due to workmanship issues
- Structural defects present under normal use conditions
- Defective alpine binding components
What is NOT covered under the SALOMON Warranty?
The warranty does not cover damage resulting from normal use, accidents, improper care, or unauthorized modifications. Specifically excluded are:
- Normal wear and tear
- Cosmetic damage
- Damage caused by misuse or abuse
- Improper use outside intended purpose
- Poor maintenance or improper storage
SALOMON Warranty FAQs
Does the Salomon warranty cover Salomon shoes and sneakers?
Yes. Manufacturing defects in Salomon shoes, Salomon sneakers, Salomon running shoes, Salomon walking shoes, and other footwear products may be covered under warranty. Normal wear and tear is generally excluded.
Are Salomon Speedcross models covered under warranty?
Yes. Popular models such as Salomon Speedcross, Salomon Speedcross 5, Salomon Speedcross 5 GTX, Speedcross GTX, and Speed Cross 5 may qualify for warranty service if a manufacturing or material defect is identified.
Does the warranty apply to Salomon X Ultra hiking boots and shoes?
Yes. Products including Salomon X Ultra 4 GTX, Salomon X Ultra 4 Mid GTX, Salomon X Ultra 4 Wide GTX, Salomon Ultra 4 GTX Mid, and other Salomon hiking boots and Salomon hiking shoes may be eligible for warranty claims.
Can I file a warranty claim for Salomon trail running shoes?
Yes. Manufacturing defects in Salomon trail running shoes, Salomon trail shoes, Salomon Sense Ride, Salomon Sense Ride 3, Salomon Sense Pro, and Salomon Ultra Pro may be covered under the warranty policy.
Are Gore-Tex and waterproof Salomon shoes covered?
Yes. Eligible defects affecting Salomon Gore-Tex shoes, Salomon GTX, Salomon waterproof shoes, Salomon Gore-Tex boots, and other waterproof footwear may qualify for warranty review if the issue is related to manufacturing.
Does the Salomon warranty cover women's and men's hiking footwear?
Yes. Salomon women's hiking boots, Salomon hiking shoes women, Salomon hiking shoes men, Salomon boots womens, and Salomon walking boots mens may be covered for defects in materials or workmanship.
Are Salomon hydration vests and running gear covered under warranty?
Yes. Products such as the Salomon ADV Skin 12, Salomon Active Skin 8, Salomon Active Skin 12, Salomon hydration vest, Salomon running vest, and Salomon Pulse Belt may qualify for warranty service if they have manufacturing defects.
Does the warranty cover Salomon apparel and accessories?
Yes. Eligible defects in Salomon jackets, Salomon shorts, Salomon running shorts, and other Salomon apparel and accessories may be covered under the applicable warranty terms.
What types of damage are not covered under the Salomon warranty?
The warranty generally does not cover normal wear, sole abrasion, accidental damage, misuse, improper care, modifications, cosmetic damage, or deterioration resulting from regular use of the product.
What do I need to submit a Salomon warranty claim?
To file a warranty claim, you will typically need proof of purchase, product details, and clear photos showing the issue. This can help speed up claims for Salomon Speedcross, Salomon X Ultra 4 GTX, Salomon hiking boots, Salomon trail running shoes, Salomon ADV Skin 12, and other eligible products.
Products of SALOMON:
Our complete claim assistance covers all SALOMON products, including:
| Product name |
|---|
| Running Shoes |
| Trail Running Shoes |
| Hiking Shoes & Boots |
| Walking & Everyday Shoes |
| Hydration Vests & Packs |
| Backpacks & Bags |
| Running Apparel |
| Hiking Apparel |
| Ski Equipment |
| Snowboard Equipment |
| Helmets & Goggles |
| Popular Product Lines |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of SALOMON logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of SALOMON.