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3 Simple Steps for RIMOWA Warranty Claim
Step 1:
Ensure the item was purchased from the RIMOWA online shop and is being returned within 30 days of delivery.
Confirm the product is complete, unused, and undamaged, as only items meeting these conditions qualify for a full refund.
Step 2:
Cancel your purchase either by contacting RIMOWA in writing or by phone, or by returning the merchandise within the 30-day return period.
Return the item from the same country where it was originally delivered, as cross-country returns are not accepted.
Package the product securely and follow the return instructions provided by RIMOWA.
Step 3:
Once RIMOWA receives the returned merchandise, you will receive an email confirmation acknowledging receipt of the return.
Allow approximately 10–14 days for the refund to be processed after the returned item is received.
The refund will be issued to the original payment method and purchaser in the same currency used for the purchase.
RIMOWA Warranty Period:
Suitcases (checked luggage / cabin / trunks): Lifetime Guarantee for products purchased from 25 July 2022 onward
Suitcases purchased before 25 July 2022: 5 years (if registered online) or 2 years (if not registered)
Non-suitcase products (bags, accessories, etc.): 2 years manufacturer warranty
Real Experiences with RIMOWA Warranty Claims:
Typical Processing Time: Most RIMOWA warranty repair decisions and service updates take about 1–3 weeks, while full repairs or replacements can take 2–6 weeks depending on damage and parts availability.
Reason for Common Delays: Delays often happen due to inspection of functional damage, limited spare parts availability, shipping back to service centers, or verification of warranty eligibility (wear vs. defect).
Helpful Tip to make the claim easier: Take clear photos of the damage, keep your serial number ready, and visit a RIMOWA store directly for faster evaluation instead of only online submission.
Required Documents for Your RIMOWA Warranty Claims:
Proof of purchase (receipt or invoice)
RIMOWA Contact Information:
Contact Address
Unit 01-33, Level 1, Jio World Plaza 400051
Maharashtra Mumbai
Useful Links:
What is covered under the RIMOWA Warranty?
RIMOWA’s warranty focuses on functional defects, meaning issues that affect how the product works.
- Defects in materials or manufacturing
- Broken or malfunctioning wheels, handles, locks, or zippers (functional parts)
- Structural failures affecting usability
- Damage that occurs under normal use and is linked to a production defect
- Functional repairs needed to restore usability of the suitcase
What is NOT covered under the RIMOWA Warranty?
Not Covered (Exclusions)
- Normal wear and tear
- Damage from misuse or abuse
- Damage caused by external force (e.g., rough handling beyond normal use)
- Damage from improper handling or accidents
- Damage caused by non-authorized repairs or modifications
RIMOWA Warranty FAQs
Does the RIMOWA warranty cover RIMOWA carry-on and suitcases?
Yes. Manufacturing defects in RIMOWA carry-on, RIMOWA suitcase, RIMOWA cabin luggage, RIMOWA cabin S, RIMOWA essential cabin, RIMOWA classic cabin, and other luggage models may be covered under warranty. Damage from airline handling, misuse, or normal wear is typically excluded.
Are aluminum and metal RIMOWA suitcases covered under warranty?
Yes. Defects in aluminum luggage, aluminum suitcase, metal luggage, RIMOWA original cabin, RIMOWA classic, RIMOWA topas, and other aluminum shell products may qualify for warranty service if caused by manufacturing issues.
Does the warranty apply to RIMOWA Essential and Hybrid collections?
Yes. Products such as RIMOWA essential, RIMOWA essential cabin, RIMOWA essential lite, RIMOWA essential check-in, RIMOWA hybrid, RIMOWA hybrid cabin, and RIMOWA essential sleeve cabin may be eligible for warranty coverage if defects are found.
Can I file a warranty claim for RIMOWA check-in luggage and trunks?
Yes. Eligible items include RIMOWA check-in, RIMOWA check-in L, RIMOWA check-in M, RIMOWA trunk, RIMOWA trunk plus, RIMOWA trunk XL, and other large luggage pieces when manufacturing defects are present.
Does RIMOWA warranty cover damage to wheels, handles, and locks?
Yes. Manufacturing defects in components such as wheels, telescopic handles, zippers, and locks on RIMOWA suitcases, RIMOWA cabin luggage, and RIMOWA carry-on luggage may be covered under warranty.
Are RIMOWA backpacks, briefcases, and travel bags covered?
Yes. Defects in RIMOWA backpack, RIMOWA briefcase, RIMOWA laptop bag, RIMOWA duffel bag, RIMOWA sling bag, and RIMOWA tote may be eligible for warranty review if they are due to manufacturing faults.
Does the warranty apply to RIMOWA accessories like phone cases and covers?
Yes. Manufacturing defects in accessories such as RIMOWA phone case, RIMOWA iPhone case, RIMOWA AirPods case, RIMOWA stickers, and RIMOWA cover may qualify for warranty support depending on product category and conditions.
Are discounted or sale items eligible for RIMOWA warranty?
Yes. Products purchased during RIMOWA sale, RIMOWA suitcase sale, RIMOWA luggage sale, RIMOWA outlet, RIMOWA Black Friday, or other promotions may still be eligible for warranty coverage if purchased from authorized sellers and supported with valid proof of purchase.
What is not covered under the RIMOWA warranty?
The warranty typically does not cover cosmetic damage, scratches, dents from airline handling, misuse, improper packing, wear and tear, or damage caused by third-party transportation or accidents.
What do I need to submit a RIMOWA warranty claim?
To submit a claim, you generally need proof of purchase, product details, and clear photos or videos showing the defect. This helps process claims for RIMOWA luggage, RIMOWA carry-on luggage, RIMOWA essential trunk, RIMOWA cabin suitcase, and other eligible RIMOWA products efficiently.
Products of RIMOWA:
Our complete claim assistance covers all RIMOWA products, including:
| Product name |
|---|
| Suitcases |
| Original Cabin |
| Original Cabin S |
| Original Check-In M |
| Original Check-In L |
| Essential Cabin |
| Essential Cabin S |
| Essential Cabin Plus |
| Essential Check-In M |
| Essential Check-In L |
| Essential Trunk Plus |
| Hybrid Cabin |
| Hybrid Check-In M |
| Hybrid Check-In L |
| Classic Cabin |
| Classic Check-In M |
| Classic Check-In L |
| Classic Aluminium Grid Cabin |
| Classic Aluminium Grid Check-In |
| Distinct Cabin |
| Distinct Check-In |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of RIMOWA logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of RIMOWA.