Confused about how to claim the warranty with Roxy? Below are some useful guidelines.
Your warranty claim will not be processed until you send your name, product number, color, size, a short description of the issue faced, images of the defective area, and a copy of the original proof of purchase to the specified email. You should get prior approval from the manufacturer to return the warranty shipments.
After your email containing the necessary details for a warranty claim is received, a warranty coordinator from the company will contact you. The purpose of this contact is to provide you with the subsequent instructions or steps needed to proceed with the processing of your warranty claim.
The standard return policy time period is 30 days from the purchase date. You are allowed to return unworn and unwashed products in their original state by attaching all tags intact within this time frame. Additionally, this period has been extended to an additional thirty days for holiday orders.
An email will be sent to you informing you about the receipt of your package and the approval of your refund. Roxy requests you to wait for 10-14 business days for your refund to be processed.
The products purchased from any third parties other than the official website of Roxy and final sale items are not eligible for return. Shipping charges will not be refunded. Roxy will not offer compensation for items sent incorrectly.
On weekdays, the customer support team can be reached via phone or the provided form. At the end of the form, you need to attach the file.
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Roxy assures that all products will be devoid of defects in material or workmanship for a designated period starting from the original date of purchase when bought from an authorized dealer. This warranty encompasses defects related to both workmanship and materials.
1-year warranty on Wetsuits, Snow Specific Outerwear (soft goods), Snowboards, and Snowboard Boots
The warranty excludes coverage for products damaged due to accidents, improper care, negligence, normal wear and tear, or the natural degradation of colors and materials over time, exposure, or prolonged use.
ROXY, a brand dedicated to women worldwide, has been a source of inspiration for individuals like you since 1991, enhancing your dynamic lifestyle with products that complement it. Initially rooted in surf culture, ROXY has transformed into a global sports brand that embraces the latest trends and fashions for women. While maintaining its surfing essence, the brand has expanded its influence to become a renowned snowboard brand in mountain settings and has gained recognition in the fitness community. ROXY embodies qualities of fun, fashion, functionality, and free-spiritedness.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Roxy logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Roxy.