Rockland Luggage provides a replacement when you show proof of purchase, images of the luggage and the damaged area, the FPO tag, and the size of the luggage.
Failure to submit the proof of purchase will result in a $40 handling fee, regardless of the size of the product.
Without any charges, you will be able to receive the replacement wheels, telescoping handles, carry handles, and side bumpers for the body of the hard case luggage having no cracks.
The replacement under the warranty period is sent to US mailing addresses. The only way to contact the customer service team is via email.
The customer support team works with the motive of providing instant solutions to the customers, and they are service-minded.
Customer service reserves the authority to make final decisions and to decline service if necessary.
5-year warranty
Let Warranty Valet assist you in claiming Rockland Luggage warranty hassle-free.
Rockland Luggage USA warranty is valid for:
Rockland Luggage USA warranty does not encompass the following:
Our claim assistance covers all Rockland Luggage products, including:
Product name |
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Underseat Bags |
Backpacks |
Computer Cases |
Duffels |
Rolling Computer Cases |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Rockland Luggage logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Rockland Luggage.