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3 Simple Steps for Herschel Warranty Claim
Step 1:
Confirm your product is covered under Herschel’s Limited Lifetime Warranty (bags, luggage, accessories) or 1-year warranty (apparel) and was purchased from an authorized retailer.
Ensure the issue is a material or manufacturing defect, not caused by misuse, normal wear and tear, or purchase from an unauthorized seller (which voids warranty).
Step 2:
Fill out the official Herschel warranty claim form with personal details, product category, defect type, and purchase information.
Provide required details such as order number (if available), retailer name, and purchase date.
Upload clear supporting photos, including proof of purchase, defect image, and full product views (front, back, and inside tag).
Step 3:
Herschel will review your claim and, if approved, issue a claim number through their customer service team.
If eligible with proof of purchase, you will receive a gift card equal to the original purchase value for replacement.
If proof of purchase is unavailable, approved claims may receive a credit worth up to 70% of the item’s last selling price.
Herschel Warranty Period:
Bags, luggage, accessories (backpacks, totes, wallets, travel bags, etc.): Limited Lifetime Warranty (valid for the lifetime of the original owner)
Luggage (wheeled bags / trolley handle bags): Limited Lifetime Warranty
Apparel (jackets, hoodies, hats, fleece, etc.): 5-Year Limited Warranty
Real Experiences with Herschel Warranty Claims:
Typical Processing Time: Most claims are resolved in about 5–10 business days, but during busy seasons it can extend to 2–3 weeks.
Reason for Common Delays: Delays usually happen due to high seasonal claim volume, verification of defect photos, and stock availability for replacements or gift cards.
Helpful Tip to make the claim easier: Submit clear photos of the defect + front/back/inside of the product + proof of purchase in one go to avoid back-and-forth requests.
Required Documents for Your Herschel Warranty Claims:
Proof of purchase (receipt or order confirmation from authorized seller)
Herschel Contact Information:
Contact Address
Vancouver, British Columbia, Canada.
Chat or Submit a Claim
Let Warranty Valet assist you in claiming Herschel warranty hassle-free.
What is covered under the Herschel Warranty?
Herschel only covers manufacturing or material defects under normal use.
- Faulty stitching or seam failures (manufacturing-related)
- Broken zippers (production defects)
- Defective buckles, straps, or hardware
- Material defects (fabric tearing due to construction flaws)
What is NOT covered under the Herschel Warranty?
Herschel excludes anything related to use, wear, or external damage.
- Normal wear and tear (fabric aging, fading, abrasion)
- Damage during airline or carrier handling
- Accidental damage or drops
- Misuse or neglect
- Cleaning damage or exposure to chemicals/solvents
- Modifications or third-party repairs
Herschel Warranty FAQs
Does the Herschel warranty cover Herschel backpacks and travel bags?
Yes. Manufacturing defects in Herschel backpack, Herschel Supply backpack, Herschel travel bag, Herschel duffle bag, Herschel weekender bag, and other Herschel bags may be covered under warranty. Normal wear, fabric fading, and accidental damage are typically not included.
Are Herschel Little America and Classic backpacks covered under warranty?
Yes. Products like the Herschel Little America, Herschel Little America backpack, Herschel Classic backpack, Herschel Classic XL, and Herschel Heritage backpack may qualify for warranty service if a manufacturing defect is found.
Does the Herschel warranty apply to duffle bags and weekender bags?
Yes. Defects in Herschel Novel duffle, Herschel Novel duffle bag, Herschel duffle, Herschel weekender, Herschel overnight bag, and Herschel gym bag may be eligible for warranty coverage.
Are Herschel backpacks like Pop Quiz, Retreat, and Settlement covered?
Yes. Manufacturing defects in Herschel Pop Quiz backpack, Herschel Retreat backpack, Herschel Settlement backpack, Herschel Tech backpack, and Herschel Nova backpack may be covered under warranty terms.
Does Herschel warranty cover hip packs, belt bags, and sling bags?
Yes. Products such as Herschel hip pack, Herschel belt bag, Herschel bum bag, Herschel sling bag, Herschel waist bag, and Herschel Seventeen hip pack may qualify if the issue is due to a manufacturing defect.
Are Herschel laptop bags, sleeves, and tech bags included in warranty coverage?
Yes. Eligible items include Herschel laptop bag, Herschel laptop backpack, Herschel laptop sleeve, laptop sleeves, Herschel tech daypack, and other tech-focused bags if defects are present.
Does the warranty cover Herschel wallets, card holders, and accessories?
Yes. Manufacturing defects in Herschel wallet, Herschel wallet mens, Herschel card holder, Herschel pencil case, Herschel dopp kit, and similar accessories may be covered under warranty.
Are Herschel suitcases, luggage, and carry-on bags covered?
Yes. Defects in Herschel suitcase, Herschel carry on, Herschel carry on luggage, Herschel hard shell luggage, and Herschel luggage products may be eligible for warranty service depending on the issue.
Does the Herschel warranty cover sale and outlet products?
Yes. Items purchased during Herschel sale, Herschel backpack sale, Herschel duffle bag sale, Herschel luggage sale, or through the Herschel outlet may still qualify for warranty coverage if purchased from authorized sellers and supported by proof of purchase.
What is not covered under the Herschel warranty?
The warranty generally does not cover normal wear and tear, fabric fading, stains, zipper damage from misuse, accidental tears, water damage, or airline/third-party handling damage on products like Herschel backpacks, Herschel tote bags, Herschel messenger bags, and other Herschel items.
Products of Herschel:
Our complete claim assistance covers all Herschel products, including:
| Product name |
|---|
| Backpacks |
| Duffles & Weekenders |
| Totes |
| Crossbody & Slings |
| Travel Luggage / Hardshell |
| Luggage & Travel Bags |
| Accessories |
| Apparel |
| Popular Product Lines |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Herschel logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Herschel.