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3 Simple Steps for MONOS Warranty Claim
Step 1:
Confirm your product is covered: Monos luggage has a Lifetime warranty(original owner only), while bags and accessories typically have a 2-year warranty, depending on the product type.
Ensure the issue is a manufacturing defect or functional failure (like broken wheels, handles, zippers, or locks) and not excluded damage such as wear and tear, airline damage, misuse, or cosmetic scratches.
Step 2:
Use your original order number to initiate a warranty claim through Monos’ official warranty request process.
Provide details of the issue and ensure the claim is submitted as the original purchaser from Monos or an authorized retailer.
Submit supporting information as required so the support team can assess whether repair, replacement parts, or a replacement bag is needed.
Step 3:
Monos will evaluate your claim and may send replacement parts with installation instructions if repair is possible.
If the item cannot be repaired, Monos may provide a replacement product of equal or higher value, depending on availability.
Decisions are made at Monos’ discretion, and shipping/processing times vary based on part availability and claim type.
MONOS Warranty Period:
Suitcases (Carry-ons, Checked luggage, Trunks): Lifetime Warranty (for original owner, for functional defects)
Accessories / Bags / Packing Cubes: 2-Year Limited Warranty
Sunglasses: Lifetime frame warranty + 2-year lens coverage (plus optional accident protection)
Real Experiences with MONOS Warranty Claims:
Typical Processing Time: Usually takes around 2–6 weeks from claim submission to resolution, depending on part availability and case review.
Reason for Common Delays: Delays often happen due to product inspection requirements, shipping times for replacement parts, and high seasonal claim volumes.
Helpful Tip to make the claim easier: Provide clear photos/videos of the damage and proof of purchase in the first submission to avoid back-and-forth emails.
Required Documents for Your MONOS Warranty Claims:
Proof of purchase (order confirmation or receipt)
MONOS Contact Information:
Useful Links:
What is covered under the MONOS Warranty?
Monos focuses on functional failures caused by manufacturing or craftsmanship issues:
- Broken or malfunctioning wheels
- Failure of telescopic handles
- Locks (TSA locks) not functioning properly
- Zippers failing to operate as intended
- Structural or craftsmanship defects affecting usability
- Parts that stop working under normal use (not impact damage)
What is NOT covered under the MONOS Warranty?
Monos is strict about excluding damage caused by travel conditions or normal wear:
- Airline damage (cracks, dents, impact damage)
- Cosmetic wear (scratches, scuffs, color fading)
- Zipper damage from impact or misuse during transit
- Interior wear (lining, pockets, compression straps)
- Lost or stolen luggage
MONOS Warranty FAQs
Does Monos warranty cover luggage, carry-on luggage, and suitcases?
Yes. Manufacturing defects in luggage, carry-on luggage, suitcase, carry on suitcase, monos luggage, monos carry on, and other Monos travel products may be covered under warranty. Normal wear and tear, scratches, dents, and airline damage are typically not included.
Are Monos carry-on suitcases like Monos Carry-On, Carry-On Plus, and Carry-On Pro covered?
Yes. Models such as Monos Carry-On, Monos Carry-On Plus, Monos Carry-On Pro, and Monos Carry-On Pro Plus may qualify for warranty service if the issue is caused by manufacturing defects in materials or workmanship.
Does the Monos warranty apply to checked luggage and large suitcases?
Yes. Defects in large suitcases, medium luggage, travel suitcase, monos suitcase, and other checked baggage products may be eligible for warranty coverage depending on the issue reported.
Are Monos packing cubes and travel accessories covered under warranty?
Yes. Manufacturing defects in packing cubes, compression packing cubes, packing cubes for travel, monos packing cubes, travel cubes, and other travel organization accessories may be covered under warranty.
Can I claim warranty for Monos backpacks and travel bags?
Yes. Eligible defects in monos backpack, travel bag, carry on bag, carry on travel bag, and other Monos travel accessories may qualify for warranty service if caused by manufacturing issues.
Does the warranty cover expandable and rolling carry-on luggage?
Yes. Products such as expandable carry on luggage, rolling carry on luggage, carry on roller bag, and rolling carry on suitcase may be covered if a manufacturing defect is identified in components like wheels, handles, or shell construction.
Are Monos luggage sale and discounted products eligible for warranty claims?
Yes. Items purchased during a luggage sale, carry on luggage sale, monos luggage sale, discount luggage, or other promotional offers may still be eligible for warranty coverage if they were purchased from authorized retailers and include proof of purchase.
Does Monos warranty cover suitcase covers and luggage accessories?
Yes. Defects in luggage cover, suitcase covers, and other protective accessories may be eligible for warranty service if the issue is related to manufacturing defects.
What is not covered under the Monos warranty?
The warranty typically does not cover airline damage (scratches, dents, broken shells from handling), normal wear and tear, cosmetic damage, misuse, improper storage, or accidental damage during travel.
What do I need to submit a Monos warranty claim?
To file a warranty claim, you generally need proof of purchase, product details, and clear photos of the issue. This helps process claims for monos luggage, best carry on luggage, best travel luggage, monos suitcase, away suitcase comparisons, and other Monos travel products efficiently.
Products of MONOS:
Our complete claim assistance covers all MONOS products, including:
| Product name |
|---|
| Carry-On Luggage |
| Carry-On |
| Carry-On Pro |
| Carry-On Plus |
| Carry-On Pro Plus |
| Expandable Carry-On |
| Expandable Carry-On Pro |
| Hybrid Carry-On |
| Hybrid Carry-On Plus |
| Aluminum Carry-On Plus. |
| Checked Luggage |
| Check-In Medium |
| Check-In Large |
| Expandable Check-In Medium |
| Hybrid Check-In Medium |
| Hybrid Check-In Large |
| Aluminum Check-In Medium |
| Aluminum Check-In Large. |
| Trunks |
| Hybrid Trunk Medium |
| Aluminum Trunk Large |
| Essential Trunk Plus. |
| Luggage Sets |
| Carry-On Set |
| Check-In Set |
| Hybrid Set |
| Aluminum |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of MONOS logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of MONOS.