3 Simple Steps for Q-See (legacy brand) Warranty Claim

Step 1:

• Locate the unique Serial Number and Model Number found on the bottom of the device or within the Qsee App settings to ensure your hardware is properly identified.

• Open the Mobile application to register your product; this documents your ownership and is the primary way to access full support benefits for your specific hardware model.

• Secure a digital copy of your original receipt, invoice, or order confirmation, as proof of purchase is required to validate that the claim is being made by the original owner.

Step 2:

• Access the Support Center to perform initial troubleshooting using the official FAQ and knowledge base, which can often resolve software or connectivity issues remotely.

• Open a diagnostic ticket via the official contact form or live chat; be prepared to provide photos or video evidence of the defect to help technicians verify a hardware-level failure.

• Rule out external factors by verifying that the system is connected to a stable power source and using a surge protector, as damage from power fluctuations is typically not covered.

Step 3:

• If the issue is determined to be a hardware defect, submit a formal Return Merchandise Authorization (RMA) request through the website to obtain the necessary authorization number.

• For DVR/NVR systems, format the hard disk and unbind the device from the app before packing it securely in its original packaging with all included accessories.

• Coordinate with the technical team for the resolution; the brand will either repair the defective unit or provide a replacement of the same or a comparable model to restore your system's functionality.

Q-See (legacy brand) Warranty Period:

• Q-See products typically feature a 24-month (2-year) conditional warranty from the date of purchase, which covers repairs or replacements if the product is defective. Some products may only have a 1-year warranty depending on the retailer.