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3 Simple Steps for PSB Speakers Warranty Claim
Step 1:
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To anchor your high-performance equipment within the brand’s global service network, you should navigate to the Product Registration portal to link your unique serial number to your owner profile.
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While the registration process helps the technical team maintain your hardware history, you must also preserve a digital copy of your original sales invoice from an authorized PSB dealer to verify your status as the initial retail purchaser.
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Formally documenting your hardware in the manufacturer's database is a necessity for the engineering department to verify your specific build version and ensure you are notified of any relevant performance updates or technical bulletins.
Step 2:
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Before requesting a hardware replacement, isolate the technical fault by testing the speakers with a secondary amplifier or alternating your signal cables to determine if the issue is a factory defect or an external connectivity error.
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Document the specific malfunction by capturing high-fidelity evidence, such as an audio recording of unintended distortion or clear photography of physical irregularities on the driver surrounds or cabinet finish.
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Compiling these diagnostic logs into a structured summary allows the service technicians to bypass basic troubleshooting and move directly to a specialized evaluation of the internal voice coil or crossover assembly.
Step 3:
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To begin a formal hardware review, visit the official Contact Us page on the website and submit a specialized support ticket detailing your model's behavior and installation environment.
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For more direct technical correspondence, you can reach the specialized service divisions by sending your diagnostic evidence and registration details to support mail.
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Once your inquiry is triaged, follow the specific instructions regarding the issuance of a service authorization or the logistics for transporting the unit to a certified North American repair facility.
PSB Speakers Warranty Period:
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Loudspeakers & Drivers: 5 Years
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Powered Speakers / Amplifiers / Subwoofers: 1 Year
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Headphones: 2 Years
PSB Speakers Contact Information:
Contact Address
633 Granite Court
Pickering, Ontario L1W 3K1
Canada
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Chat or Submit a Claim
Let Warranty Valet assist you in claiming PSB Speakers warranty hassle-free.
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What is covered under the PSB Speakers Warranty?
Eligible for Coverage: The PSB Quality Guarantee
- Acoustic Transducers: Coverage for manufacturing defects in the tweeters, mid-range drivers, and woofers, including voice coil failures under normal listening levels.
- Cabinet Construction: Protection for the structural integrity of the enclosure, covering factory-related veneer peeling, lacquering flaws, or joint separation.
- Crossover Networks: Protection for the internal electrical components, including high-grade capacitors and inductors identified as defective.
- Active Electronics: Specialized guarantee for the internal power amplifiers and signal processing boards in powered subwoofers and active speakers.
- Headphone Components: Coverage for the functional integrity of drivers, headbands, and internal wiring in the M4U series against factory-related flaws.
What is NOT covered under the PSB Speakers Warranty?
Exclusions: Protection Limitations
- Overpowering Damage: Protection does not cover "burnt" voice coils or thermal damage caused by driving the speakers beyond their rated power handling capacity.
- Aesthetic & Physical Wear: The guarantee does not cover scratches, dents, or fabric tears in the grilles caused by external impact or improper cleaning.
- Environmental Exposure: Coverage is void for failures caused by exposure to excessive moisture, extreme temperatures, or prolonged direct sunlight.
- Unauthorized Modification: Any warranty is void if the internal crossover has been altered or if the speaker casing has been opened by a non-authorized technician.
- Commercial Usage: Standard residential guarantees are void if the speakers are installed in professional studios, bars, or high-traffic commercial venues.
- Improper Connection: Coverage excludes damage resulting from "short circuits" caused by incorrect wiring or the use of faulty external power strips.
Products of PSB Speakers:
Our complete claim assistance covers all PSB Speakers products, including:
| Product name |
|---|
| Speakers |
| Floor-standing speakers |
| Bookshelf speakers |
| Center channel speakers |
| Surround speakers |
| Subwoofers |
| Powered subwoofers |
| Compact subwoofers |
| Wireless & Smart Audio |
| Wireless speakers |
| BluOS-enabled speakers |
| Headphones |
| Over-ear headphones |
| In-ear earphones |
| Custom Install Audio |
| In-wall speakers |
| In-ceiling speakers |
| Accessories |
| Speaker stands |
| Audio cables |
| Replacement parts |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of PSB Speakers logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of PSB Speakers.